Panera Bread - Chambersburg

I didn 't know if anyone has had a similar experience recently at the Panera on Norland avenue in Chambersburg. But I feel compelled to write an honest description of what happened to me last evening in this Panera After sitting on this for 24 hours. I walked in with a big smile and waited at the counter while three workers in the cooking station looked at me and continued to talk and did not respond nor greet me for at least 5 minutes. Once a gentleman came to the counter, a young man in his twenties, I smiled at him and said I 'd like to order some pastries, pay for them, and then make a separate order on the kiosk. he stared at me with a blank face and did not respond. I still had a big smile on my face and told him what I would like to order. I was ordering scones and asked him if he had jam and clotted cream. He looked at me as if I had three eyes in the middle of my head did not smile did not say no I 'm sorry I don 't know what they are, basically said, what , with no smile no engagement just a blank what. At this point I became mildly humiliated, but continued with my order. I went to the kiosk and made a second order and was waiting for that to be placed. There was one woman in the facility who was young and nice. Everyone else was a blank stare a blank affectation and unfriendly to the Nth degree. They acted as if I were doing them a favor by ordering the $50 worth of food that I bought. Once I received my food I felt very embarrassed to have even walked in there. I won 't be returning ever. That will be the very last dollar I spend in this Panera. Whoever is managing that store is doing a terrible job hiring undesirables. If people do not like their job I totally understand that but that is not a reason to treat customers disrespectfully and discurteously. When I was younger going through school I worked in both Roy Rogers and McDonald 's. I never treated anyone at the counter disrespectfully. I always smiled at them because I thought that it was because of them that I was able to work. Very very poor workplace customer service. Like I said I won 't ever return there. I can buy bread anywhere.

Panera has delicious food, even if its a bit pricy. This location particularly has a bad habit of getting orders incorrect. In the past 10 times i've ordered from here 9 of them were wrong in some way.

Friendly people clean site food portions terrible though

I have always been a fan of the archetypal roadside diners, such a quintessentially American institution. And while I still love the aura and the idea of the diner, the food generally leaves something to be desired. The problem is, as one expects, tremendous variability of offering and quality from one individually operated diner to the next. At my daughter's urging we've been dining at Panera establishments on recent road trips. And while part of me hates to say it, the food is thoughtfully crafted, freshly prepared, reasonably priced, delicious, and wonderfully consistent from one establishment to the next. So what am I looking for? Ultimately, I go into an eating establishment for the food,

The cashier was pleasant and suggested a strawberry poppyseed salad