Chipotle Mexican Grill - Cary

Last night I received the worst service I have ever had at any fast food establishment let alone a chipotle. It was 8:30 and the place closed at 10 a full hour and a half left before closing and they had half of the production line shut down, not very much choices to choose from left. They ?ran out of lettuce and guacamole? they clearly didn?t feel like putting anymore lettuce in the pan or preparing any more guac. I look down and see guac on the production line still so I pointed it out to the line cook and she rudely responded by saying that ?the guac they had left was for online order customers only? because they didn?t have a lot left and didn?t know what orders were going to come in. So if I had went back to my car ordered online then went back into the service line I could have gotten it? You?re telling me that people who haven?t even ordered yet literal ?potential? customers can get this item and me a customer who is in your line ordering right now can?t? Makes no sense at all! I was literally looking right at it in front of me. Worst chipotle experience I?ve ever had hands down. Will never be back to this location. Staff needs to some serious training on the principal that ?We are open until we close? and that ?You treat your last customer of the day just as well as you?d treat the first customer of the day?. I?ve managed many restaurants for years and would have ripped my staff a new one if they treated people like this. Don?t work in the service industry if you can?t provide simple services!

As a former manager for Chipotle, watching this team communicate and work together nearly flawlessly was incredible to watch. They made sure myself and other customers had what we asked for while preparing the food in a timely manner. Staff was kind and courteous and the location was clean. The atmosphere in the store was great and it was well stocked. Thank you to the staff for giving me an amazing experience today. You guys are killin it.

Kristina saves the day!!! The apprentice GM Kristina who was working in this store helped me out so much today. I went to go pick up my catering order (ordered it 24 hours in advance) at the crossroads Chipotle and when I got there she said they don?t have enough people working to make my 10 person order. I was not happy about that, zero stars for the crossroads Chipotle. However my faith was restored when I tried my luck at this Chipotle to see if they could salvage my catering order. Kristina was more than happy to help me out and she was very pleasant to deal with. I was picking up food for my sons birthday, so she literally saved the day for me. Big shout out to Kristina and this store in general for restoring my faith in humanity? and Chipotle.

Every time I order here something is wrong. Some highlights: Inedible stale chips, missing ingredients, bowl instead of a burrito, wrong ingredients, poorly wrapped. The only reason I keep trying is that I complain via the app and get a free entree. So I try again and I'm disappointed again. Qdoba's burritos don't taste as good but at least they get the orders right and have have fresh chips. I'm giving up.

I would like to preface this review by saying this is the worst quality meal I have ever consumed at a fast food restaurant; barely palatable. I would rate this below the time I went into anaphalactic shock at McDonald's as worst fast food experience ever. Pictured below are two of the quesadillas that were delivered to my house. The innards resemble something that one might pour out of a bottle of Gerber baby formula. These were supposed to be cheese quesadillas with everything on the side, as ordered on the app. As you can see, it looks as if one of the employees decided to use his or her vomitus in place of fresh ingredients. I was able to get a full refund through the Chipotle website after the store was called and they stated they would not make an attempt to rectify this atrocity unless I came into the store. This is not the quality of service or food that I expect, nor usually get from Chipotle. I will not be visiting or ordering from this location again. 0 stars.