Laing's Coffee Shop - Carlisle

Exceedingly poor planning and service. Booked a table for Father’s Day with my 2 month old daughter and partner. After battling to be shown to our seat literally ignored by a staff member our order was then taken after 30 minutes of waiting despite being told “I’ll be back in two”. The waitresses were few and far between and not easily visible to attract attention. We were then advised that there would be “at least an hour” wait. Clearly under staffed and lacked the capacity to fulfil their orders. A shame as this was previously a great establishment but my recommendation is to avoid on any day where it is likely to be a little busier than normal.

Stumbled upon this place as was visiting a business next door. Firstly they are dog friendly, the member of staff we had couldn't have been more helpful. Our daughter wanted fries before fries were able to be ordered but they gladly accommodated. Pricing was as would be expected. A little gem in our opinion.

I have just had Sunday Lunch here today I have just been reading some of the comments so now its time for mine.I would like to make this a posative one ! If i could give my sunday luch 12 out of 10 i would it was Lush Lush Lush.The beef was melt in the mouth mash roast and all the veg spot on compliments to the chef. It was just commong to end of lunch service i was seated with out a problem given menu without a problem order taken and drink arrived with in mins I have worked in the industry and dealing with the moaning public has never been easy.Sometimes they just moan for moans sake What they dont realise is that good food takes time,i for 1 will be back thank you and well done.

I would rate it 0 if possible as it is extremely unorganised and over priced. There is not enough staff and the staff that are working choose to stand around the counter gossiping rather than seating customers. My drinks sat there for 10 minutes before I got them they came stone cold when I asked for a replacement a young lady that had short brown/blonde hair with glasses rolled her eyes and took them away without apologising. Food came 40 minutes later, it wasn’t very warm but was okay. I got a jacket potato which was hard in the middle so I left most of my food. My friends didn’t complain about their food but said it could of been hotter. The one we think is the owner and daughter are very rude and abrupt to there staff. The short one we believe to be the owner came to the counter when it was noticeably busy and asked for a drink for herself then walked off without offering any help. The one we think is the daughter who is tall and who we seen coming from the pink building came over and was shouting about the list of drinks that was on the counter. She then went behind the bar and took over telling the young lass behind the bar to move and do something else. This place isn’t professional at all a lot of improvements from management need to be made to make it less chaotic as all the girls do is complain. We explained at the counter about the issue with the drinks and food but no notice was made to my comment and was charged full price with no apology off them. Would definitely not recommend as service is awful and food isn’t worth the money

Only reviewing due to multiple bad experiences regarding the customer service here. Each time I have been the food has been lovely however on my first visit myself and friends were accused of one of us not paying. After explaining to the staff member she had they argued with me but agreed I did not need to pay for the item. On the 2nd occasion I received a call asking where I was for my booking. The staff member on the phone was rude and when I told them I had doubled checked my message they told me they would have to call me back. I do appreciate when they did call back she apologised however the initial phone call was rude and unprofessional. During my booking today, we found a short white hair in our food. When I told a member of staff the response we got was “oh” and she walked away. There was no offer of replacement, no apology, nothing. Safe to say due to the customer service, I will not be returning anytime soon.