Starbucks - Capitola

You literally have one person working when it's busy this is ridiculous I literally wasted my whole break waiting to be helped

After years and years of frequenting Starbucks essentially all around the United States, I've never had a bad experience with the staff. Well, until today. I was and am so pissed that I have a call to the district manager in the next couple of days. I was waiting in line with my baby and was the only person in line. I greeted the cash register girl and said I had a gift card that I was trying to load on my phone and it would take a second. I glanced up to see her giggling behind the counter, looking at me, looking away, looking at her co-worker, giggling back and forth. Yeah, when they looked at my baby, and turned to each other and giggled, that was it. Maybe they were laughing because of my technical difficulties or maybe it had nothing to do with me or maybe I am funny looking (though I would say I look pretty mainstream), but regardless of the reason, it was rude. It was unprofessional, and it ruined my experience as a paying customer. I wrote down both girls' names and exact time I was there and will be taking this to the district manager and direct manager of that location.

Great customer service here. They make the drinks fast and they are very nice. My day was not going well and stopped here after my Target run for a pick-me-up. The woman at the register was so nice and it really turned the day around for me. I got a chai latte. It was almost overly sweet. Either my sugar tolerance has fallen or they've changed their chai formula.

Waited in line for 10 minutes. Got ignored by the baristas. Don't recommend.

Refused service at 8:45 pm. The employee claimed that “she” closed at 8:30, though she acknowledged that the only posted hours were for the target store which closes at 9. n nThis occurred on date of posting, 03/30