Colle San Mauro - CALTAGIRONE

We spent a weekend at this facility finding availability and friendliness by the staff who work there. the activities proposed during the days were very nice and also very good food. the room we were assigned was clean and comfortable. an experience to repeat.

We have enjoyed a relaxing spa with overnight stay through smarthbox. The structure is very beautiful and the staff really courteous and full of attention, sin that the spa was broken (we paid it and the owner very presumptive, rude and of few words it is screwed highly and did not offer us alternatives, simply it is broken patience. In the end, I didn't pay for the supplement that had to remain segregated in the balcony because the three German shepherds of the owners were free and I was afraid they would attack him. surely I will not return and do not recommend it because of the owner, sin because the structure deserves.

We had a large suite with a terrace. Nice big bathroom. The dinner was excellent with a great staff. A bit off the beaten path but worth it.

We booked a romantic weekend in a Agriturismo for my wife and I that turned into the worst getaway we have ever taken! So I'll take you through the events of the weekend (10-13 Sept. 2015). We are being very fair in our view of this establishment. The first night was OK.. We got there late, ate dinner and went to bed. The next morning we woke up, walked around ate breakfast and went to swim in the pool. I thought there were going to be activities, but they only came up with a stupid game that lasted about 10 minutes. Lunch was great! The food is excellent and the male waiter that serves the food is professional or cordial. We had asked about using the Spa, but the rude hostess (Veronica) that was supposed to help us was too busy doing other things like complaining about her job and talking on her cell phone. After dinner we asked Veronica again to schedule us for the Spa and she told us to wait by the pool and she would be right with us (acting as if we were bothering her). The next morning after breakfast we went pool side and there were not enough lounge chairs for the two us. The owner of the establishment asked Veronica to bring us two chairs and she disappeared. My wife had enough and asked one of the maintenance guys to get them commenting that Veronica must not want to work. The next thing we new the robust Veronica got in my wife's face and demanding to know what her problem was with her in front of other guests. My wife explained that the night before she had left us waiting an hour for her to return to schedule time in the Spa and left us there counting stars in the sky. Veronica stormed off and her idiot colleague (Don't know her name) showed up and TOLD my wife that she wanted to talk to her in the office. I followed and as she started to tell my wife what a terrible person she was for making Veronica cry I stepped in and told her that she needed to stay out of it and that she didn't know what had happened. She told me that we could leave. I laughed at her and told her I wanted to talk to the owner. After to all was said and done we spoke to the owner who apologized and finally scheduled us to use the spa telling us that we would not have to pay the 15 euros to use their crappy Jacuzzi, sauna and Turkish bath (Lie... We paid for it). SO... The two worthless hostesses never apologized for the way they confronted us with other guest around gave us evil looks the rest of the time we were there. Our Votes: Restaurant: Excellent variety of rustic flavors and serving staff are professional. Hotel: Not Great-Clean but no soap in room, pillow was terrible, mattress was like sleeping on the floor the last night (Saturday) they played loud music outside out room until midnight like we were at a concert at a strip club. Spa: Garbage- Massage was terrible, Turkish Bath was cold (Sauna was OK) and Jacuzzi was dirty and nasty! Complete waste of money! Wi-Fi was absolutely terrible and because the hotel was in the middle of no where very little cell service Activities: Terrible- The two ladies that we in charge of entertaining the guests of the hotel we too busy complaining about their jobs and talking on their cell phone to plan anything half way entertaining. Horse back riding-Fail (Only a post partum mare was available to ride) Archery was dangerous (Arrows were broken and bounced off of the metal target the idiots had constructed), animals were cool to see and there was a nice play ground but no real planned activities just off-the -cuff **** that the two women that worked there came up with. Pool was very nice though even if the diving board was broken and appeared to have been broken for a while... Bottom Line- They need to fire the two hostesses that work there and find two young ladies that want to work and know how to treat guests. Maybe look outside of the uneducated population. It is important for a place in the middle of nowhere to at lease employ a half way decent staff! Just because this establishment was awarded a silver award in the past does not mean that good service ends...