Domino's Pizza - Brighton and Hove

My boyfriend and I were staying in Brighton to celebrate my birthday and so we ordered a dominos to our hotel prior to going out. The order took well over an hour to arrive and when it did arrive, it was barely warm. Only ate half of it as it was so floppy and cold and didn’t touch the wedges as they were stone cold! Having seen the reviews after we ordered we were skeptical as to if it would turn up. It did but we were highly disappointed, there are plenty of lovely restaurants and pizza places around the town at a much more reasonable price. I would certainly avoid buying from here, please read the reviews first!

I order a Hawaiian pizza… it said would be delivered between 24 45 minutes I waited an 1hour and 10mins! When it arrived the pizza was not hot and I had no pineapple on my pizza after checking my order it was definitely correct and they had missed it! Tried to give feedback and the site kept crashing utterly disappointed

The rude employee cancelled my order due to wet roads, abruptly ending the call by stating "I'll get my money back in 5-7 days."

The title of this review sums it up perfectly. I received a notification that my order had left the restaurant, but it took 27 minutes to arrive after that, despite living at the top of Southover Street. I could have walked there and back several times in that time. When I called to inquire about the delay, I was informed that they had other orders to deliver before mine. I would not have placed the order if I had known they were delivering multiple orders. Unfortunately, the food arrived cold. Additionally, the large BBQ dip for the chicken wings was missing and the two pizzas were smaller than what I had ordered. We recently moved from Hove, where the restaurant was much better.

I was flabbergasted to read so many recent negative reviews for this branch, as our experience this evening was first class in every aspect. The online ordering was easy and our pizzas arrived within thirty minutes of placing the order. The delivery man was very friendly and polite, and the pizzas were absolutely delicious! I would go as far as saying that they were the best I have eaten. A lovely base, not at all soggy, and plenty of cheese and vegetables on top. We thoroughly enjoyed them. Thank you!