Hungry Jack's Pty Ltd - Booval

I was impressed with the layout of this restaurant, both for dining in and for takeaway. The staff were extremely polite and professional. While I personally do not typically eat this type of cuisine, the other customers seemed to be thoroughly enjoying their meals. I decided to have a latte, which was not only hot and tasty, but also gave me the boost I needed. Cheers!

Last Saturday, at 1:00pm, I (and my family), visited Hungry Jacks, Booval, to see if management had got the message, and things had improved since my last review.Sadly, the answer is "NO!"As we stood and waited in the queue, a 'staff member' behind the counter called out "Sorry, but we don't have any beef left, only chicken, and the grill is not working."As you would expect, there was a mass exodus.I mean to say - this place goes from bad to worse. The 'Brand' is good, but this outlet is run by . . . . well, it is better to say that it is NOT run at all.

Since my last revue of this 'eatery' (a month ago) I have been back twice. On both occasions the manager that i spoke of last time wasn't on and the place had uncleaned tables, rubbish on the floors, chairs left anyhow. (Do people really live like this at home?) They got our order wrong - no sauces that we ordered, no sugar for the coffee that we ordered. People were moving about but not actually doing much. The manager had a sore left arm and 'hugged' it next to his body but 'soldiered' on with one hand. He did his best but the staff 'ignored' him.THEN, 'Lo and behold' the manager I spoke of before came on duty and things picked up straight away. His enthusiasm was 'infectious' (or the staff were scared of his size 12 shoes), but for whatever reason things started to move. The indecipherable shouts from the staff became legible, the tables were cleaned, the floor was swept, it was a whole new day. Clearly, whether Hungry Jacks succeeds or 'fails' depends on the 'Team Leader'. Sorry, H.J's, without the 187 cm, 115 kg 30 y.o. guy in the room, there is very little to recommend the place.

The food at this restaurant is excellent and the portions are generous, all at a reasonable price.

The staff take one order at a time and EVERYONE waits while that order is prepared. Then the next person is served. The queue is long, not because the place is popular (most of the tables are empty) but because the service is so SLOW.The staff are incapable of getting the orders right. We were a family of four and two of our orders were wrong. My son received a 'Whopper' that was prepared WITHOUT A MEAT PATTIE. How can you have a 'Whopper' without a meat pattie? I don't know either but he was given one. My wife ordered a "Five for $5.95" meal which includes a "Drumstick" ice-cream, but she wasn't given one.This caused us to take note of how many other people went up to the counter with order problems and there were many. One woman asked for 'fresh' frozen drinks because the ones that she was given when placing the order were no longer frozen by the time she received her order.When are the owners of this business going to take an interest in their investment?When is 'Hungry Jacks' going to realize that when business' are run as poorly as this one, it harms their 'brand'?I have reviewed this 'eatery' before, because it is my 'local', and I remember when it was a pleasure to eat there, (back in the 'Jukebox' and 'Elvis' number plate days..