Glacier Ice Lounge - Bolton

We had another fabulous experience last weekend in Sagamore. That's our 8th year in a row in The Sagamore. We visit this fantastic resort every year with at least five other families. This is an ideal place for groups of friends or a family meeting. The accommodations are wonderful, all staff were extremely attentive and the food in the restaurants was delicious. The breakfast buffet is top notch and the spectacular view from the main amusement room makes the food perfect. Look. There are numerous activities on the grounds and the car park kept the children and adults entertained for hours. The children lasted at the age of 2 15 years and all had a fantastic time. The addition of the heated outdoor pool and the igloos this year was particularly pleasant. We look forward to our visit to The Sagamore every year and we hope to announce its tradition for years. I didn't have the pleasure to visit other opal properties, but I will certainly consider them for future holidays, as this resort never disappoints.

Everyone with toddlers knows to travel with them is never easy or relaxing. The Sagamore employees made our weekend with our 2 years old feeling like a dream. We actually felt relaxed (and the NIE happens when we travel with children). We go every year and the service is always great, but this year they went beyond and beyond by adding some extra touches. The Rek room, which was amazing to begin, had additional activities (such as a bear and film nights) for the little ones. They also opened a heated pool outside. I can't begin to describe how magical it was beautiful and warm in a pool with snow around us while looking at the beautiful lake. This was an unexpected surprise that really increases our experience. Our room had some extra upgrades as well as new and improved mattresses and even larger TVs. The restaurant serves a buffet breakfast, which I look forward to all year round. It's not to be missed. And dinner is always a great option. If you want to try a bit, the Sagamore even offers a shuttle to take you and pick you up from Fredericks. Amenities aside, I can tell you it is the kindness and helpfulness of the staff that really the Sagamore about wherever we stayed (and we traveled to many different places). Thanks to the beautiful Sagamore and the wonderful staff to make this really a magical experience for our family. If you want a relaxing family holiday, don't look further, this place is perfect.

The Sagamore never disappoints. We always have the best time and it’s priced appropriately for what you get. We went for winter break and brought our two young children. The rec center was perfect and our six year old loved the inside mini golf course, the rock climbing wall, the baseball field… the crafting room. We all enjoyed the pools. Room was perfect as always. Nothing out of place. We called for a high chair and it was brought immediately. The valet brought all my luggage to the lodge suite we were in, put my stroller in the back of my car, parked it for me and brought my keys down to me. Mr. browns pub was a crowd pleaser three nights in a row and the servers were great with our kids. Food was delicious. We truly enjoyed it. Can’t wait to go back! See you this summer.

$30 cover charge is ridiculous especially when you charge $16 for drinks that disappear in 3 sips. Prices were probably reasonable for the city people but not for the average person. The ice display was cute but overall the experience was lack luster. Needed more fire pits. Marshmallow roasting was a sweet addition.

Just OK, no value here! Depends on what you want out of an extremely expensive vacation. If you want to enjoy beautiful scenery, good food and sit around doing poor to mediocre activities if any at all then this is your place. The food is very good but limited selection and EXTREMELY expensive. The drinks are the same EXTREMELY expensive. Th e rooms, bedding, towels, common areas are exceptional. But that's where it ends, don't expect anything else. Family of six checks in, only two bottles of water in the room. Only 4 towels, two robes which do not fit larger guests....See what I'm getting at, complete disregard for the details. Personally, I want a smile with meaning behind it. I don't want the entertainment staff on their phones or watching shows on the computer in the rec center. They couldn't careless about the guests and the games/activities they organize. Bingo on laminated paper with cut out pieces of paper to cover the board, only one game played three times in a row (Ridiculous), Free throw contest only one round and done in 20 minutes. Whiffle ball bat is broken and taped with duct tape. Balls disappear and are not replaced. Vending machines broken so you can't get a drink except from a water fountain. The REC center as a whole is there for you to do all the things you could do at home, NOTHING special about it. By far the worst display of an entertainment staff I have ever seen. The ghost tour, maybe 30 minutes of your lucky. Sounded as if it was thrown together that morning. Didn't even tour the main areas where the activity was. POOR effort. Indoor pool was nice except for the window being open to control humidity so you were freezing cold a minute after exiting the pool from the cool air. No activities, no balls to throw around, no drink service, NADA, poor effort. Outdoor hot pool, couldn't be used unless you risked walking over ice covered paths in 20 degree weather. Front desk staff is surly and just BLAH, not rude or anything like that but they enjoy spending their days hiding in the back room. They made us make reservations for the restaurant but it turned out to be 90% empty, seriously, know your numbers. Props to a couple of people who salvaged the trip: The older gentlemen driving the shuttle was very nice. The young guy at Valet from Cortland was very helpful and nice. The maintenance guy who came to fix our TV was a nice guy and gets what customer service is meant to be. Thank goodness it wasn't busy. I can't imagine waiting in line for anything at this place when they are busy. This place is stuck in the last century and needs a major, personality and staff adjustment. For as beautiful as it is what is going on there is a travesty. Hospitality is dead when you reach into your pocket every hour!