Be Live Experience Hamaca Garden

After a missed flight they absolutely helped us out with a same day reservation and an early check in. The property is beautiful and the folks running it are lovely.

This was a all inclusive but not any more. Still a beatiful place with exelent view. It has been cut down in to only side. Before there was the garden side on the left and the regular Hotel on the right. Bow is only the right side left. They do have bars and snack for purchases. The room where clean and beatiful. I had a full view on the beach. So beatiful to see the sun set and rice right at the middle of the horizon. Breakfast is a ocean view terrace. Breakfast was buffet style. Some local food and some not. A variaty of pastry, cereal and breads. The price was decent. You have full access to the Pelicano. Thats a different place on this own. Not connected to the Hotel. The staff friendly. I recomend this if it is for a short stay or if your are familiar with the area.

Great service, nice hotel in the beach. Excellent staff. I really enjoyed my stay and I returned second time. Amazin BananaJuana drink. Very clean Beach. Awesome Beach party. Good food but They can make it batter if restaurant offer more tropical fruits

Saturday November 28, 2021 To the Owner Hamaca Garden Calle Duarte 26 Boca Chica 15700 Dominican Republic I am a tourist in Santo Domingo. I am writing this letter after attempting to check in at 3:00 a.m this morning at your hotel Hamaca Garden last night. According to the guidelines , a customer can check in as of 3:00 a.m as per hotel policy and I have it in writing. The policy was sent to me via e-mail after I booked my reservation online. This letter is about the poor condition of customer service with high customer dissatisfaction. My husband and I were treated poorly last night. As a customer contributing in your business we need to get more respect and compassion. The receptionist was very unprofessional and his behavior was inappropriate. Not only he left us at the desk he told the security guard to chase us away. I chose your property after reviewing your website which portrays a completely different picture and attitude compared to reality. This was the worst experience I have had in my entire life and it was completely humiliating.

I have read alot of reviews on here and must say I have not experienced any of them my room is clean and well kept minus a little things I can overlook like no lamp shades we have a nice big room with shower and tub overlooking the ocean yes the beach is busy but we have always found a spot and the water is nice the staff have all been friendly saying hello to everyone they pass We have acess to the vip area and it was totally worth it there is private areas with a bar and food Victor who I have been chatting with online has been nothing but help the buildings are older how ever there has been crewa here everyday cleaning and painting doing landscaping 2 days and on the lower level there were guys on hand and knee scrubbing the floors they are trying I think.covid may have hit th hard but they seem to be trying.and we are having a great time.