Auntie Anne's Pretzels - Baton Rouge

Horrible customer service. I stood at the register and the two employees both looked at me and turned their heads. I stood there for a few minutes until I opened my mouth and was inquiring about an order. That’s when they told me nothing was ready and everything had to be cooked. This was at 11:20. am on 9/25/2021

My wife and I visited the restaurant a week ago to redeem a promotional free pretzel we received from T-Mobile Tuesday. I was excited to revisit Aunty Ann's, as I had enjoyed their pretzels as a child. Unfortunately, when we showed the coupon with a countdown timer to the man at the counter, he said he couldn't input it into the system after the timer had started. We tried using the Aunty Ann's app to redeem the coupon in-store, but were informed it was only valid on Tuesdays. Despite showing the fine print indicating we had the entire week to redeem the coupon, the man insisted it was only valid on Tuesdays. Almost a week later, we visited another Aunty Ann's location where we were able to redeem the coupon without any issues. The staff were friendly and even honored my wife's expired countdown timer. Unfortunately, due to the poor experience at the first location, I have no intention of returning and will advise others to avoid that particular store.

This is a review of Auntie Anne's pretzels located inside of Walmart Store at 10200 Sullivan Road, Baton Rouge La. I ordered 3 pretzels. 1 sweet almond pretzel and 2 original pretzels. They had to be made fresh which took 8 minutes. I expected three golden brown pretzels covered in toppings. The pretzels I received were very sad, skinny, soggy and misshapened. They were flimsy and undercooked. There were some portions that were still raw. The price for three horrid pretzels no drink or extras was $13. Not worth it. I had to throw away the raw parts. Not the Auntie Anne's you remember. You could likely do better in your own kitchen.

My opinion on this place is mixed; there are times when it's great, but I've also had some terrible experiences. Lately, it has been good.

God forbid you ask these people to do their jobs.