Steak 'n Shake - Barboursville

Meh. Burger wasn't really warm, cheese wasn't melted, fries were a little soggy. Food and chocolate shake were good, but it was lunchtime and expected the food to be fresher.

This food was absolutely amazing! And the staff even though I can't do the drive-through was cheerful, sweet, and great. I would definitely recommend this for anyone that's wanting a wonderful milkshake and some good steak Burgers sandwiches. By the way I love to string french fries and I can barely find great ones but here oh my goodness so good.

Great place in a very tentative set of employees despite post covid reduction. Well worth coming here to grab another bite. Pleasant old world soda shop style environment with really wholesome tasting burgers. And more shakes than you can shake around the endless possibilities in your head.

Great burger, super sweet host. We happened across this place on a quick drive from Charleston and we would make the 40 min drive again just for lunch here. Had the classic double and a garlic burger, both were amazing. Tried the chili cheese dog which didn't disappoint. The best part was probably the Nutella shake, or at least it was a close second to the garlic burger.

This location seemed to change the format of the restaurant. In the past, a dinner would sit at a table and a server would take drink and food orders as is typical for this type of place. On our recent visit, we ordered at the counter first and sat ourselves, then a server brought out our order afterwards. The server was preoccupied with non-job related activities, and presented a negative atmosphere.This wasn't a big deal, but this location seems to be going more as a fast food vibe, as the food quality has degraded from past visits. The kitchen staff seemed really focused on the drive thru service, rather than dine in. This experience was disappointing to both my wife and I...we were expecting the same quality and service, but were let down.I hope this is a temporary situation, and quality returns to previous standards. As a fast food restaurant, this experience is out classed by others, such as Wendy's or Burger King.