Godfather's Pizza - Briar Hill

I ordered the Tortellini Vienna. As per the menu there was no indication that this included any meat other than chicken. When I ordered over the phone I asked if there was any bacon or other meat (I don't eat red meat, it makes me sick) and was told it just had chicken. When I got home I took one bite and realized the tortellini was full of meat (I assumed it was vegetarian or cheese tortellini as I had asked). I called back and was told it was veal. I asked to come back and have my meal replaced with penne instead. I was bluntly told "no". I then said as I can't eat it I'll come back for a refund and was then told "no refunds."I questioned why it wasn't specified on the menu or why I was told it was just chicken. She put the phone down, came back and said "you just asked about bacon. You should have asked about veal." So basically asking if it had "bacon or any other meat" doesn't cover veal according to Godfathers.I was told if I didn't like it to speak to the manager Frank tomorrow. The phone then cut out. I received a call back a few minutes later and was told they had spoken to the manager and that they were told to replace my meal, at which point I declined. I don't trust I'd be served a meal I could eat. I will come back to speak to Frank. It's very, very clear that they don't care about their customers, maybe because Frank is not there? They just care about their bottom line. They saved a few dollars by not replacing my meal and lost at least 2 customers in the process. This could have been so easily fixed if they just agreed to replace my meal without blaming me and causing such a dramatic fuss. It is beyond ridiculous that it even get to the point of having to be called back. It doesn't take much to give your customers correct information on your menus or via your staff (who need a lesson on your menu AND polite customer service). Paying customers have every right to know what it is they are paying for and potentially consuming ESPECIALLY if this is something that could make them sick AND won't be replaced or refunded without being told off. We won't be back. Anyone who cares about what they are eating or where their dollars go should avoid Godfathers.Two major thumbs down.

I'm a regular at this restaurant and am extremely disappointed at a recent change of the menu that no longer offers entree size pasta. I was a regular eater of the pasta until I was no longer able to purchase entree size. The main size is just too big a portion Also the layout and colour combination on the new menus makes it extremely hard to read and I got a headache the first time I tried to read off it

We ordered pizza from Godfather's Pizza and could not be more disappointed. Soggy and soft base, very doughy but most noticeable was the pizza sauce. Rather than a rich Italian red sauce, it is a sweet, orange sauce that does not work. Considering the number of great pizza places in Melbourne, I suggest you skip this.

My family and I often go to Godfathers for a weekend meal. They are friendly, and very generous. The food is great, and we will keep coming back!

I'll keep this short. We go here quite a bit. Easily the best pizzas around the area by a mile. Staff are always great especially with our 2 young kids. Be back soon.