Cold Stone Creamery - Bakersfield

The ice cream at this restaurant is great, however, they do not give you the option to choose between a cone or a cup no matter what size you order. The only choice is to purchase the cone as an additional item. It is easy to use app promotions in-store, and the staff are efficient and accommodating. Baskin Robbins is my top choice for ice cream, with Cold Stone Creamery coming in as my second favorite.

So I gave this a two star because I love the ice cream. The service however is lacking which normally wouldn 't mean much when it 's such a quick in and out process. I ordered the everybody 's size, their largest size, because I like to have a little bit at a time and it lasts me a long time. Not this time. When I got home and opened my carton I realized that the young lady serving me only filled my carton halfway. It is $15 for this carton and she filled it HALFWAY. I don 't care about the money, I care about the principal. If you order a rack of ribs at a restaurant and get a half rack you would say something. On top of it I tipped her very generously because I respect the fact that they have to physically mix the ice creams for everyone and most likely aren 't compensated by others very well. So I will continue to go to this location, but I will make sure that I do not order from this girl again. It 's pure laziness and disregard for customer service. Cold stone you make great ice cream, but need to work on your employees actually giving the customer the product that they ordered!

I would highly suggest their signature ice creams. The staff is very nice. They also work very fast. I posted a picture of the statues in front using a 360 camera. All in all, it is a great place to go. The family loves this place. It is a nice special treat after dinner. If you are in the area, it is well worth stopping by for delicious ice cream.

The customer service was awful. Me and my husband come in all the time and this was the first time the workers were extremely rude. All young girls. She barely put any in my cup and when we asked her to actually fill the cup up she gave attitude and said that's a kids scoop. I've never had such awful service before. They all were mostly standing around laughing and just being immature. The one girl who checked us out was nice but other than that we won't be back.

I ordered a small chocolate veneration and my friend ordered a small banana caramel thing and oh my goodness, they are absolutely scurry. I'm happy to eat this ice cream. I am lactose intolerant, but I give cold stone a take. 10000/10 definitely recommend. the workers were so efficient. love it!