Choo Choo Grill Express - Athens

Didn't receive the $15 L.A. Rib entree on my delivery and was told that I had to bring the receipt and ALL the remaining food back to the restaurant in order for them to issue me the entree I was missing. How does that make ANY sense? They made no effort to make the situation right and told me to contact Doordash. Doordash didn't screw up and leave my entree off, the restaurant did. I work in service industry and this was extremely poor customer service. Time to update your policies.

Strong odor coming from the kitchen. Then also smelled cigarettes. I literally left. How is this place open! Save yourself the health risk!

I normally never have any issues when me my boyfriend eat here. I am so upset because I did not take photos as I normally do. I went to choo choos the other night I ordered a chicken shrimp entree along with another chicken entree. I had no reason to suspect that their would be an issue. As I was eating, I noticed the chicken was extremely chewy. I spit it out noticed that the chicken was still raw. I immediately contacted choo choos was told to bring the food in next day as I had already made it to my destination. My boyfriend almost finished his meal, but also stopped because he began to feel sick. He eventually started to throw up could not stop. I took the food back to choo choos as instructed when I arrived, they signaled someone to come handle the issue, because as it was stated when I arrived “there she is. The one with the ….” Which is all I gathered. I knew there would be an issue. They took the food from me then huddled in the back to discuss the food. An Asian worker, male, came out to let me know that he would only give me a partial refund due to the chicken shrimp entree being “almost done”. I immediately became disheveled because I didn’t account for my chicken to not be done my significant other to become sick from poor quality food being pushed out of there establishment. That was improper, especially when I was quoted a full refund did what I was instructed to do. I will NEVER eat here again I advise whoever is reading this review to do the same. I will be reporting this issue to higher authorities because they did not handle this situation properly when I am not expecting to purchase RAW FOOD!! Clearly the process/preparation is poor for us to be sick from this also discovering RAW CHICKEN. They do give names so that they may be held accountable. They just do not care at all I really do not appreciate the experience I had. So much so I had to come write a review. I pray that someone reads this before they decide to purchase food here for their family. You are at risk for a serious food illness they don’t care. They will not satisfy their mistake.

Horrible restaurant with racist employees. Not to mention they deleted 400+ bad reviews from a viral TikTok video exposing their racist cashier Paul. What a comedy show

I absolutely love this restaurant! My favorite order is the hunch, steak, and shrimp entrée, which pairs wonderfully with the yellow sauce. They also have a wide selection of appetizers; I really enjoy the zucchini fries. The service is excellent, and the food is prepared quickly, so I never have to wait long.