Arby's - Antioch

Never stopping again. I end up with food poisoning from a roast beef sandwich worst 24 hours. Noticed when i went by their sandwich station was a mess and kind of second guess eating there but dicide to anyways. Won't make that mistake again. Have stopped here quite a few times but this was my last time done with this location.

Great food, Wonderful Customer Service, People friendly, Extremely Cheap compared to Burger King or any other fast food!! Even cheaper than White Castle. My go to place when hungry for Arby's. ????

I've had two visits to this restaurant with very different experiences. My first visit on May 28, 2023, was fantastic—5 stars! The service around 4 to 5 PM was great overall. However, my second visit on May 29, 2023, at 1:30 PM was quite disappointing—I have to give it just 2 stars. They got my order wrong, serving me the wrong sandwich and fries, and then proceeded to blame me for the mistake. The staff had terrible attitudes, which was shocking. It was hands down the worst customer service I've encountered in a long time!

I entered the store at 10:09 PM on May 30, 2031, and found the employee cleaning up. I asked if they were still open, and he responded very rudely, saying they were trying to close and abruptly asked me what I wanted. When I told him my order, it seemed he didn’t hear me and shouted, "WHAT?" Frustrated, I walked out and said never mind. This store won’t be getting my business; they really need to hire staff with better customer service skills or people who actually want to work. By the way, they close at 11 PM!

I'm glad to have an Arby's so close to home! The fries were a bit overcooked, but the brisket was delicious, and the service was exceptional. The guy at the drive-thru was very polite and respectful, plus he had some nice tattoos. Thank you, team—keep up the great work!