Taco Bill Altona North

Firstly I’d like to say how much I usually enjoy Taco Bill restaurants. I take my family there each one of my birthdays and for Father’s Day.However the visit to Altona Taco Bill tonight was my worst experience at a restaurant in my life.I have given a one star option because there is no option for 0 stars.We pre booked the day before to make sure that we would have a table seeing Father’s Day is usually a very busy night , however it was only half full and after eating there I understand why.We arrived at 6pm and were shown to our seats which was underneath a big air conditioner blowing out cold air even though it was 10 degrees outside.We then had to sit and wait for 20 minutes before anyone came back to see if we wanted drinks or to order.After ordering it took another 20 minutes for the drinks to arrive one of which was a flat coke.Only then did they bring out the nachos and salsa which are standard at every taco bill restaurant.All this time we were surrounded by tables with dirty dishes piled up on them which did not get cleared off our whole time at the restaurant.When our dinner finally arrived at 7:20pm it was such a disappointment. (Again I must stress there was only about 6 other tables of people in the restaurant.)Three of our family had our food burnt and stuck on to the plates.Even scraping with the knife we were unable to get the enchiladas off the plate.My daughter also ordered fajitas with tortillas however the tortillas were rock hard and had to be swapped for another set.On top of that she did not receive the guacamole that was part of the meal.When we finally finished our meal we could not get out of the store quick enough.Oh and we are still waiting for the water that we ordered.The rest of my family are telling me never to go to Taco Bill again but I think we will just have to find a different store which actually value their customers.Ps I would like to mention that I did feel sorry for the 14/15 year old boy who seemed to be doing all the work at the store.

Such a great meal, love the new look, brilliant service. Owner of the business very welcoming. Let’s support local Altona businesses.

Great service fantastic atmosphere!!! Definitely will return...loved the food

Really enjoyed the food, lots of variety, and pleasant staff. Would go again

Great food. Large meals, ended up taking my meal home, there was so much food!