Mcdonald's - Albuquerque

I try to remember this place when I come, but they let me go and forth. it is the only mcdonald’s for miles or I would drive happy somewhere else. if they don’t screw up their order, they give them cold eating if they want their order right, then they will wait a loouong time, and whatever they do not come during the “shift change” I’m currently in the line for at least 20 minutes, because there is obviously a team of scientists and the franchise owners dna rehearsing to coordinate microphones in and out at the same time. there is a bk and a jitb next door and the fact that I would rather wait here says a lot, but if their children eat bk nuggets or jitb tacos then they go there because they will be disappointed when they come here. they do not give it that the second chance they think to give them. Edit: 35 minutes still in the line while switching cannot leave. I've done too much time.

The night shift was very unprofessional. only the manager was rude. I've told the staff the order numbers more than three times. I tried to tell the manager (female, blue long-sleeved shirt with pony tail) 3 times, the order numbers. the manager threw the window in my face twice. she didn't let me finish telling her the remaining numbers. she had bad customer employees throughout the process. I waited 56 minutes for a terrible experience. I understand that they can be shorthanded, but being unprofessional was not known.

Let me start by saying a 3-star overall rating. I'm surprised by ordered my food on the app, and it was completely wrong. The lobby is not open, so I had to wait 30 minutes in the drive through to correct it what should have been a 5 min stop for FAST FOOD turned into a hour plus to get my correct food. Truly redefining the fast food definition here don't stop if you're in a hurry.

The only problem that I have about this place is the ride-dru line, at most days it is the whole way to the main street causing problems for people who drive past most days that stay in this line is a 25-30 minute wait, so mcdonald is better what they want when they will be in this line? I'm just glad that the last two have been there that they got my order right because they haven't been on most days

I feel this location could use some help. Ordered through Door dash. 2 Double Quarter Pounders WITH cheese, no ketchup, onion or bun. No cheese was on the burgers, both were in the same container when it is two separate people eating. The burgers had absolutely no flavor and were literally falling apart.