Le Dézaley - Zürich

The service when reserving a table was terrible, the employee was super attentive and canceled the call without providing any information.

Good food, however overpriced in comparison to the other well quoted restaurants around. Also, the staff (including the manager) were rude.

Decent Swiss food such as cheese fondue, sausages, Röschti, etc.

Only the ‘Well-heeled’ visit Zürich, is what a few friends said. We were unprepared for our first night and just stupid on our second night. Our first evening dining experience resulted in one of us choosing to leave the restaurant before committing to a costly error of judgment. On our second night, we didn’t check the reviews. We saw Fondue and assumed it would be a pleasant experience, possibly a bit touristy but we are tourists and that can’t be dismissed. Ok, my rule is (usually) only 3 stars and above. Below that and a venue doesn’t deserve the oxygen of publicity. Le Dézaley provides food that is edible, well cooked and like any and every other place in Zürich, priced to shock first time visitors like us. I can’t complain about the food, other than it was expensive composited with the same dish in another country. Our waiter was ask tall overbearing chap, not accustomed or wary of his proximity to his customers. He mistook every thing we asked for in favour of something more expensive and ignore our responses when he offered something we didn’t want. This was us being ‘worked’ as tourists. Everything was angled to make more from us than we wanted to spend and when we got something he didn’t want to sell us, like the wine, we got a bottle of something an habitual morning drinker would think twice about choosing. As we paid, our waiter asked for a tip. You read that correctly, he actually asked for a tip, over and above the statutory 2.5% on all Swiss food bills. He didn’t get it. As a result, our experience was soured. The concerning thing was that the venue was busy with lots of people wanting that ‘fondue’ experience. We simply didn’t like it.

The service wasn’t good and the prices were disgusting. We wanted to share a cheese fondue because I wasn’t that hungry but they said it’s 30 frank per person so we couldn’t share we had to buy them seperate which is super wasteful because I only ate half of mine. The water was also 6.5 frank!! That’s $10.88AUD for a tiny bottle of water that was barley cold… I asked if they had tap water we could have because I know you can drink the tap water in Switzerland and they said yes but you have to pay for it… not sure how they can justify/ get away with charging customers 6.5 frank for something that’s free from the tap?? Definitely bring your own drink bottle here or don’t bother especially because the cheese makes you really thirsty. I can definitely see why Switzerland is a country so many backpackers overlook because it is just way too expensive. It was also really hot and stinky in the restaurant and our clothes stunk like cheese for a few days it really wasn’t worth it. We were sitting down for about 10-15 minutes before anyone even came to introduce themselves as our waiter or ask for our orders which was a little too late since it wasn’t even busy (and they only came over because I had to get their attention). It only took about 5 minutes for them to bring the cheese fondue out but took twice as long for them to even acknowledge us. One of the waiters saw me looking at him because I was trying to get his attention to come over and he walked right past me to clear the table behind us before taking our orders which everyone in hospitality knows not to do. Maybe I’m being bias because back in Australia you get free water with your meal and also usually a little mint or something with your bill at the end but there was none of that here so I might need to start setting my standards lower or go elsewhere.