Burger King - Zuerich

I tried to place an order with the app today. The order number was A89 and it was placed at Burker King Zürich Hauptbahnhoff for delivery. I faced so many problem: 1- The app is not stable and I had to redo the whole order from scratch 5 times. I am definitely deleting this app right now and never using it again. 2- When I was finally able to place the order it did not process the payment from my credit card correctly even though I received a notification from the bank that the amount was deducted. 3- I spent 45 minutes to try and contact someone who could answer my query and I finally was able to get the number for the restaurant after making 6 phone calls. 4- a guy answered me called Barack who doesn’t speak good English and was a struggle to understand anything from him. 5- I finally understood that he doesn’t have a delivery person available!!!! Even though I had asked for delivery and was eligible for free delivery for an order over CHF 45, he asked me to pay a delivery service to pickup the order such as Smood or Uber Eats. 6- My wife decided she will go and pick it up herself as I was sick and we couldn’t wait long for the order as our kids’ bedtime was approaching. I then called Barack to tell him that she will come and that I will give her a copy of the receipt to pick up the order. 7- he then told me that the payment did not process and that I need to repay for the order. 8- we decided that we were going to order for McDonald’s who have a more robust service. Burger King App deleted and never will be used again. This is the absolute worst delivery experience I had in Zürich. Never again. P.S. I’m still waiting for them to return the money they supposedly deducted from my credit card

We had Chicken long burger Veggie king with cheese burger Veggie king burger and Vanilla Milk Shake Simply fantastic

As it took so long with stopover that was cold

Because the drinks were not supplied in bottles, but in tassen the drinks were everywhere. unfortunately, the food was also affected. pity! had so much joy to order again at burger king.

I ordered at 11:10 and got the food at 12:40. very disappointing