Vis A Vis Gornergrat - Zermatt

Gornergrat is a must see place to enjoy the mindblowing views over the 4000m high mountains of Valais. But just do not go to the self service restaurant there. Since the last time we have been there the terrace is run by this abysmally bad enterprise. The wait already is a nightmare, too few staff for too many unsuspecting visitors. And with only one check out open, be sure to double your long wait. The food is mediocre at best and pricey, so price for value is nonexistent. Only thing halfway decent was Älplermagronen. Do you know why they waste such an incredibly beautiful location to such a bad restaurant? BECAUSE THEY CAN. They don't care about you, the customer! May this review be a warning to all future visitors DO NOT EAT AT PANORAMA SELF RESTAURANT.

Catastrophe the only name for it. a) Buffet food: overcooked rice, goulash like chewing gum b) à la carte: Bratwurst from the Hold o Mat left on the plate for 5 minutes and then unsalted fries thrown on top. Onion sauce is the equivalent of simply throwing onions into water c) Soup kettles were empty at 12:45 d) If you then want to pay with lukewarm food, there are 15 people in front of you at the checkout. Opening the second cash register is asking too much. Waiting time exactly 9min 20sec. Then the food was really cold. e) Tables dirty because no one cleans the tables. Rack for clearing away mostly overcrowded f) Staff tries to do the best, but they have poor English and are not at all proficient in the German language. I can only recommend everyone to eat in the valley and at most have a drink in this restaurant.

The chicken nuggets here are the most delicious. The portion is very small and all of them are French fries.. The fries are also delicious. I ordered chicken and spaghetti, but they only gave me noodles without any sauce. Everything was edible in some way.

Das Selbstbedienungs Restaurant gehört zum Kulmhotel Gornergrat. Für die vielen Besucher hatte es viel zu wenig Platz. Die schöne Aussichtsterrasse war komplett voll und die Gäste standen bereits für einen frei werdenden Tisch an. Das Weissbier kostet CHF 8. und ein Butterbrezel CHF 3. Das Selbstbedienungs Buffet ist viel zu eng und klein für die Anzahl Gäste. Besonders mit der aktuellen Situation, wo man erst recht Abstand halten sollte! Die Aussicht auf die Bergwelt ist wunderschön!

I've never been treated so disrespectfully. Never again.