Mcdonald's - Yorktown

10/7/23 I went through the drive thru about 9am. I waited 22 minutes to get my food. Once I got my food the chicken biscuit chicken had dark brown spots on it and it was hard. I called and asked to speak to the manager. I think she said her name was Angel (not sure though). I was telling her this has been an issue more than once but why would you send a DARK spot meat outside the window when the chicken is LIGHT. You can tell it had been sitting. I took picture's and a video to prove what I am saying. Angel asked me what I wanted to do I told her I wanted my money back and my chicken remade since I waited 22 min in the drive thru. She told me not to go through the drive thru to come inside because she was not brining it out to me. HUH, WAIT SO I WENT THROUGH THE DRIVE THRU AND NOW I HAVE TO COME IN TO GET IT BECAUSE YOU SENT NASTY/OLD FOOD OUT THE WINDOW? She was yelling, had an attitude, and told me I had to come inside after I waited so long. PLUS I AM A REGULAR CUSTOMER BUFFY CAN VERIFY THIS. IF SHE IS A MANAGER I FEEL SO SORRY FOR THE STAFF AND ANY CUSTOMERS THAT COMPLAIN. I feel like she didn't want anyone to bring my food to me to be rude and to start conflict. I never got the chicken biscuit since her attitude was on 100 didn't want to get nothing if she messed with my food. I also left a message for Mr. Tyron the reginal manager and never got a return call. POOR BUSINESS TO SEND OLD/HARD FOOD OUT THE WINDOW,, 22 MIN IS A LONG TIME TO WAIT, AND THEN THE MANAGER BE RUDE. TIME TO GO BACK TO CHICKFILA!

Generally speaking, I like McDonald's. It is comfort food it isn't Michelin Star quality, but it's good and it is predictable. That was not the case at this McDonald's. I arrived around noon and I ordered two McDoubles and a small fry. The burgers were both slightly burnt and had obviously been under a warmer for too long (warmers are perfectly acceptable in the fast food industry, but there are limits). The fries (generally my favorite item from McDonald's) were cold, limp and nearly salt free. A bad visit which will make sure I don't return to this particular McDonald's.

It was great. Extremely polite, ice cream cone was delicious, tall serving. So good.

Order at the kiosk. Grab a tent so your food will be delivered to your table and find the one somewhat clean table. Wait. Get called to pick up your order. Ask for your forgotten drink. Realize your order is wrong but staff are outside talking to friends or having side conversations at another booth. We were visiting the area just needed a quick bite, but this place reminded me why I don't eat at McDonald's.

I just wish workers would take a little extra time to make sure that the orders get done right because you never know the customers situation I lost my job while ago and the part-time work that I’ve been doing just don’t cut it in all the money that I had I ordered a simple big breakfast with an extra muffin so I can make two sandwiches and when I left I started eating and after I finished, I realized I never put my hashbrowns in. I know this sounds very petty and normally it’s not a big deal but when somebody doesn’t have a lot of money and they’re hungry, it makes a big difference and I was really hungry. Looking forward to getting as much as I could with the little money I had so remember, there might be more to that order that you prepare for a customer