The Range Cafe - York

We had a coffee and a sausage sandwich as part of a deal that was on offer,we now know why because to be frank the sausage was dreadful,should have had the bacon.

4 adults and 1 child all visited The Range in York yesterday, we waited in que for at LEAST 20 minutes, baring in mine there was only a few people in front of us. Barely much on the menu. All the tables needed clearing and wiping, the serving staff was extremely slow. There was a lad on the hot drinks and one woman serving, she was getting confused alot and blaming it on the customers! We were told there was a wait on food to be heated, ridiculous! I waited over 20 minutes for a panini to be toasted! My friend was waiting even longer for a jacket potato! The food wasnt that great, flavourless and WAY TOO EXPENSIVE for what it was. My daughter decided she wanted a pack of oreos, (only 2 biscuits in 1 pack) charged at £1 !! A bag of crisps, £1. Sausage roll, all dry and flavourless over £2! Now i dont mind paying the money, if its actually nice and sitting in a clean place! They were clearly understaffed, yhe company needs to sort this out.

Enjoyable break while shopping in The Range. Food nice and staff helpful. Soft drinks slightly expensive though..

My partner and I called in the cafe for lunch on a Saturday lunchtime. We waited AGES to be served and there was only one family in front of us. There’s only one member of staff serving customers, making hot drinks, warming food and taking the money. When we were served, it took another 10 minutes to work out the correct prices as the till wouldn’t accept the ‘meal deal’ prices. There were at least 7 or 8 people waiting behind us. I told the server, they needed more staff and she replied with “the company has cut our hours, nothing we can do”. I suggest the company (part of compass I believe) restructures their policies at this cafe. It’s shocking service and they are going to loose customers daily.

Visited here today and was told could not combine loyalty drinks stamps as it was fraud ? Other large and small coffee shops have no problem doing this. Ordered two toastie and a bacon roll. Bacon roll came out first and had been eaten before toastie came out. Staff not as pleasant as previous range coffee shop staff