Beans - Yerba Buena

I attended El Portal Yerba Buena coffee beans today. Recommendation: There are people who consume Tacc-free (gluten-free) products for convenience or taste, but there are others who, for health reasons, must be extremely careful because we run life risks. I am among this last group. Ignorance of the bar (or carelessness) led to the following situation: I notify the waiter that I am celiac and that I want a cut and if he has any food for celiacs (gluten-free) to accompany, he gives me the options, I choose and at the moment of bring the order, to my surprise it accompanies the jar of the Cortado, on the plate and the spoon a cookie with gluten. My health was at risk. It is not the first time in that bar nor with the same waiter. On the other hand I regret the attention of the waiters in general and this is from the bar for not preparing them, they do not have knowledge about products and handling of dishes that should not allow cross contamination, it would be good for them to inform themselves on the subject for better care and prevention for the good of the health of the celiac customer who can attend the bar. In addition, the gluten-free logo would be missing from the display case, which indicates to celiacs that the place offers options for us. In my particular case I will not return again.

They take too long to respond and the wait for the order is too long Service: 1 Atmosphere: 1

Hello, today a disaster, they don't even attend to you, I had to stop to order, in the end more than half an hour passed and they didn't attend to me, I complained to the manager and nothing without a solution, they stopped, they made fun of a disaster, they never brought me breakfast

Terrible attention, the waiters pass by and do not attend to you. The same thing always happened to me. I don't understand how they continue to serve people this way. I ended up getting up already tired of waiting. I won't come back again and it would be good if I did many more. The same until they change

It took them 10 minutes to bring us the menu while we waited for them to bring us the snack. I asked if they could bring us a glass of soda, which came to us just with the snack order (50 minutes waiting), when I took the soda I I realized that it was water and it was sweet. There I realized that they were glasses from some order that other customers did not take. They added sugar to it, which was horrible and worse, the response of the waiter who told us: I didn 't realize.