Jamba-wylie

Went here today and got a Caribbean smoothie and 2 mango a go go smoothies with protien, and they were all delicious! The staff were nice and helpful, and the environment was calm. They do offer drive-through, and the seating is limited inside, but we sat outside, and it was nice. Overall, I would highly recommend them.

Food was good, that is about all I have nice to say about my first and last experience. There was a very limited selection of pretzels. If you wanted something not in the case they were going to have to make it fresh. Normally, I would like that but not here. There was no expediency to making anything. Two people working on a Saturday and we had to have waited over 30 minutes for our smoothies. There needs to be a better system for smoothies. Our drinks were almost taken by another group claiming to have ordered the exact same thing. The staff didn't acknowledge customers coming in to order. They were too busy making pretzels or working the drive thru. At one point the lady told Caleb to stop taking drive thru orders until the front was caught up. Caleb at one point asked where they were with orders because he lost track. Tables were dirty and the trash was overflowing. Orders were taking so long someone asked for a refund because they had to go.Parking: There is a UPS store and some other shops. It is difficult to get through the parking lot.

I’ve come through semi-regularly because it’s close to my work, but it’s getting harder to go back. The service is incredibly slow. They have a new policy that they only make pretzels/pretzel bites when they are ordered, which means an automatic 7–10 minute wait every time you order. For a place with a drive-thru, this doesn’t make sense. When you factor in how long it can take before they even take your order, this can make for a very long wait.

Ordered a greens and ginger and it tasted horrible. I thought it would be a hint of ginger. No it was so much ginger it hurt my throat. So I asked the worker if they would make me something else. I asked for a Vanilla sky and it tasted nothing like it was suppose too. Not sure if they changed the recipe but did not taste like it should. I thanked them for making me a new drink. But they didn't seem too happy about it. Probably won't be back.

Smoothie was great, however, service was terrible. We went through the drive-thru and it took about 15 minutes to get our order, which was incomplete. When we told them we were missing one they stared at us blankly and said “oh what?” then closed the window. We then waited a few more minutes then finally got our last one. I think management needs to do some basic customer service skills for these employees. We also asked for a receipt to which they responded “we ran out of receipt paper” lol definitely the weirdest Jamba Juice I’ve experienced