Costa Coffee - Wycombe

I went first thing in the morning on a Sunday and it didn't seem clean, the bin that you had to touch was sticky etc. Also, the perspex balcony screen needs a clean.

I go to 3 or 4 Costa’s in the area mainly Bourne End, Flackwell Heath and Cookham where staff and service is always very good. This one at the Next store is by far the worst, today there were 4 members of staff on and the queue was out the door. Not one of them seemed to know what they were doing, there are no please and thank you from them. Asked if I wanted whole or skinny milk, fair enough I should of said whole but I asked just normal milk, to be abruptly told we don’t have normal milk! Perhaps a little more training in hospitality and manners wouldn’t go a miss and this could be a really nice Costa like the other ones I visit.

Staff did not CARE .. that flies were enclosed in the pastry case…. Removing them and the pastries would curtail their long casual conversation, and would alter their work ethics, and public perceptions… they must be under the Impression that if you’re not happy here, then go elsewhere. Who needs your money, we’re getting paid anyway….

Terrible customer service, my mother was made to feel like a child by the staff, shouting at her, making her shout her order across the restaurant, my mother is a very quietly spoken lady and was humiliated in front of other diners, comments from other diners were “ohhhhh it’s like being back at school” “The ladies are very rude” A very disappointing visit to costa, maybe the staff working there might need some customer service training I will not be visiting here again.

We’ve just been to this costa and the lady named caroly we’ve asked her to put less ice because they don’t serve large cup she put the less and the cup was half empty which is the largest you do !!! When we asked her why is it half empty she said because you asked for less ice but clearly you have got to fill it up be cuz we paid for the cup to be full and she said yes I can fill it up with ice only and she nearly charged just under 3 pound with half of it full of ice ...their behavior instead of getting it right for the customers was argumentative,,, I’m not gonna use costa anymore