Dairy Queen - Worthington

Last week I went inside to get a cone. There were only 2 workers behind the counter. I stood at the front for 8 minutes. They looked over and saw me there. Another lady got in line. The two works never said a word to us. Just kept on doing what they were doing. After 10 minutes I walked out.I went thru the drive thru on April 17. When I got to the window there was zero customer service. No hello. No would you like a napkin? No thank you after I spent a ridiculous amount of money on a tiny cone HALF dipped in birthday cake dip. The new ownership is HORRIBLE. Even though I could walk to Park Rd, I’ll drive to Ron Overstreet’s DQ in High St from now on.

On March 28 I went and ordered early dinner for me and my family. I’m a real bad diabetic and I got the chicken strip basket. Once I got home, mind you I had two service dogs I had to get out of the car and take inside. Is I sat down to eat the chili dog and the ketchup on it did not look like ketchup. I wasn’t necessarily don’t stress about that. I could just give it to my husband to eat. The main thing I wanted was my chicken strip basket it was missing the two ranches that comes with it and I went ahead and fed my dogs first, and proceeded back to Dairy Queen Do you get my order, correct. The employee that took my order their names on the receipt, Dhruv. I went back up there to get my order correct. The same employee was still at the drive-through, and I told him that they had forgotten my two ranches from my basket. The one that comes with the basket and the one they charge extra for, I Indicated I wanted a new basket made that one is cold and not very good now. The employee absolutely refused, because I waited 30 minutes to come back up here. It shouldn’t have to be remade because it’s cold. I’m a very bad diabetic about my time that I should be eating but yet he wants to argue with me. There was no food touched from that basket. I told him I wanted a refund then I mean in this hard economic times right now. Dairy Queen is not actually the cheapest way to go. It they got my order right to begin with. I would be eating it and not up here. So he outright refused to remake the basket, so I got a refund for my order. Rather than keep a loyal customer because you can’t make a fresh honey, barbecue chicken basket you just lost a customer. Nothing is more nasty than reheating fries in the microwave. He treated me horribly I explained to severe diabetic food is important. No, he didn’t care. I live about eight minutes away from Dairy Queen in this is rush-hour that I went so dry time took about 15 or 20 minutes and because I waited 30 minutes to come back up there. He said they shouldn’t have to re-make it because of that.

Yummy, what more can I say. I had a blizzard. My son ordered cheese curds and did have to wait an extremely long time.

They sold us ice cream at 825 pm. We got it at 835. At 836 they came to the table and told us we are trying to close at 9pm and started sweeping dust all over the place. WORST CUSTOMER SERVICE EVER.

Shout out to these guys! They are doing awesome! Just a dasher but these guys were super nice and even offered me a drink since I had to wait on my delivery. You guys keep up the positive attitudes!!