The Coffee House - Worthing

Visited a few days ago and was met with miserable faces, where have the friendly welcoming staff who care about how you feel gone? The standard of coffee was good and my toastie was lovely albeit I did have to wait over 15 minutes for both my drink and food. When I was being served there was no smile or friendly face, instead a lady (who I can only presume is the manager by the way she was speaking to the staff) decided to carry on her shouting conversation with a young member of staff in the kitchen about how he wasn’t good enough at his job and she’d find someone better. I found myself sitting with my tray feeling an awful pain in my heart for this young lad, no-one should deal with that. I should add that the tables were mucky, cakes/pastries uncovered and tongs being mixed between GF/nuts/savoury products. I stood in the queue for about 10/15 minutes and witnessed a very strange dynamic. Customers are interrupted when ordering and constantly called “darling” at the end of everything said, which is incredibly condescending and I know the elderly couple on front of me didn’t like it either, given that I knew what I wanted to eat she still felt the need to interrupt me to ask “white or seeded bread darling” when I’d already stated what bread when I gave my original order. Seems very unprofessional like there’s no listening and just working off a script. The staff all seem to be very young and unprofessional. I wonder why they can’t get or keep the staff, I hope there are changes soon because the reputation has consistently gone downhill since the beginning of the year.

Horrible experience!!! Dirty, rude and just an enjoyable experience. I was very disappointed ever since the new owners have taken over, they have created a very unhappy environment for the staff and customers to be in. I have been coming in for years with my family members. All the new staff are useless with unhappy faces, no one wants to help with any issues or clearly be there. You get a constant horrible wafting smell of cheap burgers when eating the overpriced greasy food, where the burger staff are leaning and constantly starring in at the shop (not nice when you are siting up at the bar trying to eat). I will not be coming back at all, such a shame how a business can go down hill so quickly with new careless owners. DO NOT BOTHER GOING !!

I am so so disappointed in this place recently, its really gone down hill since the new management came in, the original staff were always so welcoming and it always felt like a safe place and a cosy place, however within the last month the original staff have been dropping off one by one, there is only one lovely girl who still works there but she only have 2 weeks left and I can tell you now I will not be returning after she is gone. the new staff are so miserable and not welcoming what so ever they seem like they don't care about anything, and i understand hospitality is hard as I work in the industry but putting a smile on your face once in awhile isn't hard. I really really miss the old owner he really knew how to connect to the customers and staff. I feel so bad for the old owner as he worked so hard to make this place the best it could be and its so sad to see it all crumble down in the matter of months with the new owners. Sorry for leaving a not so good review but i think people need to know not to waste their time coming to this place.

I have been coming here for coffee and food many many years.Always lovely friendly staff, managment and a great atmosphere. Recently the place has gone down hill and no one seems to care. Where did all the staff go? Its so sad to see how unfriendly and unkempt it is now. Its the end of an era for me as I will not return.

I’m not usually one to write reviews but I’m afraid to say this is no longer my favourite place to enjoy a coffee and a lite bite. It used to be such a friendly place to sit and watch the world go by with my elderly mother. It appears all of the original staff are no longer there? Where have they all gone? I must say the new faces aren’t as welcoming and friendly as previous which is such a great shame as it always used to brighten my day for my weekly trip to the town centre.