The Royal Oak - Worcester

My wife and I made a quite long trip to this pub and decided to go back when last time the food was excellent and personal nice with us. I am very sick and everything we wanted was a relaxing meal with good food. we have decided. from the 2 course menu so that we could share a starter and then according to our network, a pudding. our server told us that this is not allowed, because “the pub would soon go down” if you were allowed to share the people. we have pointed out that we have done this before and there was no problem. she became quite aggressive and clear could not understand that regardless of who started and pudding it cost the same and was certainly not a loss at the pub. Fortunately, we were immediately understood by another very friendly server rescued the situation. after such an unpleasant unnecessary conversation, we ate a bit and left. the whole episode was extremely unpleasant. during the server that saved us, he apologised, he did not compensate for the inconvenience.

We love the carvery at this pub so my partner arranged a surprise birthday meal for me with my family. En route my partner called to double check the booking and was told we have a table outside. We can’t sit outside because it’s very...cold and we have a baby and small child with us but they told us there was nothing they could do, they could no longer accommodate us inside. At short notice we couldn’t get in anywhere else due to there being quite a few of us so we had to call the family who were all ready to leave home. This is the second time we have booked a table over the phone and called/turned up to find we don’t have a reservation. Great food but awful service. Me and my partner are incredibly frustrated.

You might think that carveries are passe, but trying out the “ultmate carvery” at the Royal Oak will change your mind. Everything on offer was cooked to perfection and the choice of vegetables to accompany the very large cuts of meat was incredible. The excellent...and very efficient service provided topped the evening.

Absolutely terrible service , after taking so long to take order it still came out wrong and I am sad to say the prawn baguette was a total disappointment.

Rude, untrained and ignorant are just some of the words I would use to describe the staff at this restaurant. Run by a bunch of children who spend their time gossiping by the bar rather than serving their customers. Stood there for about 5 minutes...being ignored by every staff member until the woman pointed us out and someone finally came over, saw this happen to other customers aswell completely blanked by the staff. Meal was lovely although no one came and checked to see how it was, desert menu was chucked on the table when we asked for it and we were told “yeah in a minute” when we asked for the bill. Lovely food and nice restaurant let down by poor customer service.