Peruchos Pizza And Variety - Worcester

The old food was fresh, but definitely frozen, the guy on the phone had a heavy accent and seemed quite rude. I ordered delivery, it was decent fast and the delivery driver, a big guy, was nice and polite. The other one who answered the phone should take him some tips. All in all, they are quite rude and serve exactly what you expect half overpriced, cheap to make fat pizza. Probably not order them again. Much better options with more beautiful staff and much better pizza and food.

While I don't generally believe in writing poor reviews this particular situation deserves just that. I had entered an online order for a dinner to be picked up at a specific time. When I arrived to request my order I was told that it had not been received. I offered to provide the confirmation email I had received confirming my order and it was suggested that I must have ordered from another store. When I showed the email to indicate that I had indeed ordered from this establishment I was greeted with shrugged shoulders. There was no offer to prepare the order. No apologies for a mixup or for my inconvenience. No offer to refund the cost which I paid online and has been deducted from my bank account. I must say this is a revolting display of customer service in a time when I know restaurants are struggling but to take my money for no services is an outright cheat. I am not a fussy person when it comes to service and often roll with the punches but not having received any recompense is just wrong. Do not patronize this establishment.

Ordered 2 specialty pizzas (both with chicken), mentioned special offer advertised on their website free cheese pizza for orders $30+. Only 2 speciality pizzas arrived, no cheese pizza when questioned, she told me manager told her to remove this offer because it’s only for the pick up. It clearly states “pick up or delivery” on their website and yet manager modified my order without me even knowing. If only they’d called me, I would gladly pay for that cheese pizza on top of the order, no problem, and my vegetarian friend, who was visiting at the time, would not miss on it. Very unprofessional.

We ordered bread sticks and chicken fingers received garlic cheese bread my wife asked the owner to switch it and give her bread sticks and would cover the difference if there was a change in price the lady was very very rude and said yes you will pay the difference horrible customer service and very very rude. We go there alot and will take are business elsewhere. We own are own business and would never ever treat a customer this way.

I ordered food online but there was nowhere to specify delivery instructions. I work as a nurse at a facility where I care for suspected COVID patients therefore I cannot leave no one can come in. I called asked to have the delivery driver call me so they could drop it off outside of the door where I am. They never called delivered it to the wrong door. I couldn't get my food because I can't leave where I am they can't bring it to me because they cannot leave the desk at the front. I ordered both lunch dinner because I am working a double now have no idea how I'll get my food.