Shake Shack First National Building Downtown Detroit

Loved it! Great parking, quick service and friendly staff. We ordered root beer but it was out, so we were given extra wooden forks for our cheese fries. The ketchup dispenser was broken so they gave us packets as a replacement.

Not sure why this one has such low reviews, but I went right after the lunch rush and the burger was delicious, staff was friendly, and the place was clean. Very odd seeing so many negatives review because it definitely didn?t represent my experience.

I always receive fantastic service here. My only objection was that I had to wait behind the many other customers, who obviously like this location as much as I do. I generally order a lot of food, a shake, and at least one bottle of water and then get on my way to work. The food is wonderful and they're very good about packing everything into a manageable bag if you order take out. 9/10, dine in is above average but still a burger joint, takeout is occasionally lacking presentation but still above average for takeout.

This is a relatively new Shake Shack in this area. I have to put forward and admit that I 'm not the most avid Shake Shack person, I like Five Guys more. But I 'll try to be fair in my review. This branch is nicely spacious. It 's broken in 3 main areas: 1) food ordering area, 2) main seating area, and outdoors seating area. The space of the food ordering area is the best I 've seen for restaurants in this category. It 's big and open yet very welcoming. It also has some bar seating. The main seating area is also spacious and open with booths, semi-booth, and table seating. The outdoor area is also big and nice, but was empty due to the cold weather. There are no wall but all windows, which gives it an amazing open and natural feel. Now to the food. We ordered a single shakeburger, double shakeburger that was lettuce wrap, 10-piece chicken bites with side of BBQ sauce, fries, chocolate milkshake, and pomegranate yuzu lemonade. All was around $50. The food was good and delicious. Again not my favorite but fairly good. In fact, it 's among the best Shake Shack burgers I 've had in this chain of restaurants. The same applies for fries... they were fresh and crispy on the outside but soft and hot on the inside. The yuzu in the lemonade was evident and I like that, but I think it was too sweet. The milkshake was perfectly mixed, but I would have liked it to be more chocolaty. Chicken bites (aka nuggets) were real and unprocessed chicken white meat. They were lightly coated with a crispy hot batter. I wasn 't impressed, but I still they 're worth it specially if your kids like chicken nuggets and you want to give them a better quality meat. Overall I would recommend this place if you like Shake Shack, you like quality burger, and you like a kids-friendly place that is more or less COVID-appropriate.

The food was absolutely amazing. We wanted to try something different and we were not disappointed. A bit pricey but so so worth it. My kids love the fact that they have a dog menu too. The only down side was the long wait for the food by the time we got it our shakes were melted and so was our doggy ice cream.