Dickey's Barbecue Pit - Windsor

If I could give zero stars I would. I could not even get an order through to the store but online sent a email with order number. First time customer trying to help a struggling store due to the construction and this is how I am treated! STAY AWAY!What happened; The website took one of three giftcards as payment and sent an email with order number but this store says they never got the order. It was Saturday night Sara the store manager stated she could not take the order with the discounts online offered, could not refund the money taken from the gift card or do anything even with an order number because it was not 100% paid for. Corporate was closed and they have no help desk. It's now Wednesday I was told by Sara the manager at the store Saturday and again yesterday Tuesday corporate would handle. Then a Bobby the regional manager would handle she text me saying this.I sent requests online and left messages at corporate. Spoke to the receptionist Bridget at corporate who said the customer service department is remote and she was not in Monday but she would send an email to get me a call back Monday. Tuesday Bridget told me that they needed the store to confirm this was an issue which Sara confirmed was and they would resolve yesterday. Then I get an email instead asking me for the entire card number via email from a generic email address, apologizing for the delay in replying and blaming the website for not allowing the system to take multiple payments. This is horrible customer service by the store manager Sara, the regional manager Bobby and the corporate office Nikki the only customer service rep they have who is remote.Oh and FYI you can not speak to anyone at corporate you can only leave messages with Bridget or on a voicemail that asks for your email address. I still have not received a call back or a refund from the money they took without providing a service or food, this is now actually theft and they do not seem to care. Police are going to be called soon.

BBQ pulled pork and ribs were delicious. The Baked Potato, however, had been baked and reheated days before. It was a bit gray, rubbery and inedible. The servers would have known this. They got away with ruining our meal because we got take out. Shame on them.

The restaurant is exceptionally clean and has a small town feel to it. Outside seating available in the shade with plenty of room, privacy, and good music. Food was fire.

The owner and employees have great costumer service. They've always been very nice when I'm in there. I would definitely recommend. 10/10 guys! Dickey's BBQ is f awesome!

Food was delicious today. Try the Nacho sausage links.