Bruegger's Bagels - Winchester

A few months ago this location switched their ordering method and it has been CHAOS ever since. People waiting 20+ minutes for a bagel with cream cheese. The workers are very clearly overwhelmed, the system is broken. This location used to be great when they allowed people to order as they walked through the line, never any issues. Go back to the old ordering system!!! Or I fear this location will not last.

Disappointed with this location. Have been a customer for 30 years. The bagels aren’t as good. The cream cheese wasn’t as fresh. And when i paid, the woman helping me admitted to not understanding math so she gave me less money back than she should have. I won't be returning anytime soon.

Best bagels in town! The brueggers app leaves much to be desired. But the location itself is great

i come to this brueggar 's quite often, and they do often have issues getting the order right. more recently, i visited on september 24th in the morning to pick up bagels for my family and was treated rudely and received an order with multiple mistakes.we ordered a half dozen bagels and 3 bagel sandwiches. after receiving the order, i found there were only 5 of the half dozen bagels we ordered. one of the five bagels was also a different flavor than what we had ordered. when i returned to receive the missing bagel, the woman who filled our order insisted that she got the order right and told us to leave. when we showed her that there were only 5 bagels, she said fine, what do you want . i asked for a cinnamon raisin bagel and she handed me a plain bagel. when we got home, the bagel sandwiches were also made with incorrect ingredients.i have worked in food service for much of my life, so i generally very patient and friendly with food service workers, however this employee was beyond rude. it is one thing to mess up an order, but it is another to accuse a customer of lying when you are the one at fault. and at the very least, be able to count to five.the quality of the bagels is usually good. quite regularly, a batch of bagels will not have risen properly and be tough and gummy. i have excused regular mistakes from this brueggar 's location for years, but this recent rude employee really made me look at all these issues over the years in a different light. ill be taking my business elsewhere.

Staff arguing with each other at check out. Several minutes passed before being acknowledged. Uncomfortable Super weird experience. Good bagels