Prezzo - Wiltshire

Not the first time we’ve had poor service here. The thing that saved it from being a 0 review was our waiter Stefan who was brilliant. However the rest of the service was awful we were ignored for several minutes when we arrived. It took 55 minutes for one of our starters to arrive and an hour for the second, so we didn’t get to eat them together. Stefan was very apologetic but it wasn’t his fault. We won’t be going back here again one experience of poor service is acceptable but something is seriously wrong with the management of this place.

Waiter was miserable and struggled to understand English, waitress was friendly and helpful. Carbonara was good, beef burger was poor, far too salty. I don't like McDonalds food, but their burgers are better. Both glasses of wine were good. Overall, a poor show for the money.

I had the very great misfortune in eating in this diabolical place last night. None of the courses were served together for our table of six. When they did all arrive the quality was shocking. As I was a guest I could say nothing but if I had been paying the bill the whole lot would have gone back and we would have left! DO NOT EAT THERE.

Came here for weekday lunch with my children as it was my birthday. Staff standing around talking. Front of house chap should not be front of house as he barely said a word seemed miserable. Saw chefs on their phones at times. It was stiflingly hot and they didn't have the food or drink that I ordered. Apparently it is because they didn't have any mash potato but they offered me chips. Just shows that they don't cook anything, a restaurant that cannot do mash embrassing. Also why no stock of standard pepsi or coke!? I had tap water in the end. I ended up having a pretty bog standard lasagne. Staff morale seems low and unprofessional. I will never step back inside here again. Lets hope it closes and a different restaurant pops up instead. Now I realise why it was dead inside. There were also some other issues which staff apologised for so I won't go into that but disappointed to say the least.

A lovely family day has ended rather disappointingly after a trip to our local Prezzo restaurant in Chippenham. We waited 50 minutes for the pizzas to arrive, two of which were totally undercooked and soggy so we could not eat together as a family. Others in the restaurant were also sending food back. It all appeared unprofessional and chaotic, I’m afraid. They cooked them again but by this time we’d had enough (not food, I might add) and just wanted to leave. Sure, they boxed this one up for us to take home £15.95 and rather scant lack of topping for the money, don’t you think? I will add that one of the waitresses tried her best, the manager waived the bill other than a couple of drinks, but not what we ultimately wanted of course. I tried to shake his hand to thank him for the gesture he didn’t even look me in the eye. At that point we left. I did not pay for the drinks. We were told that they’ve had 7 managers in a year, amusingly the same number of pieces of pepperoni on this rather lame looking pizza. Ha! Something is obviously very wrong. Wages? Training? Who knows? Don’t think we shall be beating their door down again. @love_prezzo? Certainly not me.