Mcdonald's Restaurants - Wiltshire

I’m struggling to say anything positive about this McDs. It’s the worst restaurant we’ve ever been too. From start to finish, service is painfully slow. It’s not unusual to be given the wrong or missing food. Cheeseburger with no patty. Staff look at you blankly when you inform them something is wrong. No apology. When I returned a Coke and explained the order stated Diet Coke. By the look on the lady’s face, she didn’t believe me. There appears to be plenty of staff. On a few occasions, I spoke briefly to a lady who cleans the tables, etc. Her presentation was amazing. My feeling is that she should be promoted and run the show.

After ordering though the McDonalds app, we had a notification that after a hour the food had been delivered, we then went to the McDonald's and the site was conned off, we asked to see the manager who explained they were closed and had been due to a technical issue, Uber eats had so say delivered the food even though the McDonalds was closed, after multiple calls to Uber and email's to McDonald's, neither of them will take the responsibility and refund the order, that could not have been delivered.

Tried to use the app again. No point sat in carpark waiting for 20 minutes. Every time. What's the point in a drive through for food, if you just use it as a order point. No food ever ready. Rude staff. Disgusting .

This has to be the worst McDonald’s drive thru ever. Always asked to park up. Food luke warm. Deliveroo and Just Eat have ruined these take away establishments for the persons who actually makes the effort to get off their backside and go visit said establishments

Shocking service and milkshake machine is rarely working. The only way is see things changing here is if people read reviews and boycott this store. Something serious needs to be done here.