Costa Coffee Butchers Row - Wiltshire

On Friday at 1:30 pm, I visited a restaurant that was in a disorganized state. The tables were filled with dirty dishes, and the floor was messy and sticky. Despite there being four staff members on duty, none of them were actively cleaning or monitoring the seating area. When I mentioned the cleanliness issue to one of the staff members, they shrugged it off and didn't take any action, showing a lack of concern.

Popped in for a quick latte and asked for it extra hot. Got a luke warm drink then asked for a hot one and got attitude. They had the Aircon on as well, and it was freezing outside. Use to go here all the time but it's gone down hill, since the staff have changed. Avoid it, if you can.

The coffee and food were decent, but the service was quite rude. They seemed to be deliberately ignoring me and trying to serve the person behind me until I had to intervene. It was like some childish tantrum, which I found pathetic.

The restaurant provided excellent service with friendly staff who were always checking in to make sure I was comfortable during a short wait. The environment was clean and the staff were well-presented.

Visited here today. Coffee tea absolutely fine but the toilets were disgusting. Why do people leave the facilities in such a poor state and why are the facilities not checked more regularly? Score reflects the overall experience. I did notice a member of staff using the toilet where they stop patrons using by putting an out of order sign up and blocking the entrance I wonder why?!?!?!