Bridge Tea Rooms - Wiltshire

Brilliant! Fantastic for gluten free customers, plenty of choice. Wonderful toasted sandwiches and heavenly chips, and the best tea I’ve tasted for years!

Quaint building, well thought out decor etc. Staff not very welcoming or helpful. I'm gluten intolerant so chose a GF cake and pot of tea. Unfortunately I had a bad reaction to gluten within an hour. This affects me for 24 hours. I can only assume there was some form of cross contamination. This would have been more serious if I was coeliac. Would certainly not recommend this place to anyone with specific dietary requirements.

The real beauty of this place is certainly on the outside , as you go in then it all changes !! The customer service is poor , admittedly it was rather busy , but the look of dread on the waitresses face said it all as we walked in , anyway luckily we sat downstairs as the toilets are basically on the next level placed directly in the middle of where people are sat having there food , when I used the facilities the stench coming out was dreadful , as I was waiting to use the loo I could over hear the diners commenting on how disgusting it was to be sat eating there meals with the smell of someone’s previous visit to the loo !!…anyway the food is mediocre at best and the prices are high for what you get , we certainly won’t be going back.

Customer service abysmal. Some training required. Received multiple emails asking us to confirm booking, and making it clear that if we were not on time we would lose our table. We arrived a polite 4 minutes early only to be told our table wasn't ready. We were sent out to stand outside in the rain and told to come back in 10 minutes. When we came back our table still wasn't ready because one of the staff had allowed a couple who had arrived without a booking to sit there while a table was prepared for them. Why weren't they made to stand outside and wait? We had boked for afternoon tea. The scones were really dry and were obviously cheaply made or the previous day's leftovers. When we had finished we had to wait 15 minutes to attract a member of staff to clear the table and prepare our bill. While we were waiting one staff member was busy clearing away crockery from the next table while one of the customers was trying to eat from it!! The layout is somewhat cramped which was to be expected but it didn't help that one customer was allowed to let her dog lie on the floor immediately inside the doorway. I would have scored this experience as only one out of five but I gave the extra point for the nostalgia value. We won't be going back.

I was very excited to visit this restaurant with high hopes for a birthday celebration. The atmosphere was quaint, but unfortunately, some of the staff looked unhappy and were rude. The food was good, especially the sandwiches and scones. There was a large variety of teas to choose from. However, we did not receive a friendly welcome, which spoiled our experience. Overall, I would not rush back to this restaurant.