Kava Haus - Wilmington

Because they don't do the job correctly! And make excuses for the reason why it didn't get done

Went to the new Xenia location. Coffee was good but did not appreciate my customer service experience. Gave my order to someone else who ordered the same thing 3 orders after me. 20 minute wait to get what I ordered with no apology.

So literally paid 4(! usd for 2 shots of (semi watery espresso and another 4 oz of milk which they steamed to 16(!! Oz. The cup was so light that i thought they forgot something. I walked back up to the counter and really politely asked for another shot to get at least something into the huge cup which is not even half full and Ashley said it would be an extra charge and walked off... So much for customer service. It's really sad because i wanted to like that place, mainly because of the furniture and the fireplace but rudeness draws the line here and can not be tolerated. So i recommend literally ANY other coffeeshop (try Kairo then Kava Haus. The kids in there do not know customer service and nobody tells you a cappuccino is airy milk and no coffee. Go some other place. And Ashley i would like you to experience what you did to me today at some point and maybe rethink your attitude.

Great coffee, treats personal! always a great place to meet chat. no way through.

Only the perfect place after a walk from the hotel or a walk, I wish there were more “unique” places like these in the usa in general. the natives seem to love it. I actually came here because I came from “Kava” means sarg! and I wanted to know more. I asked the super nice lady at the counter why it's called kava house. okay, so I have the chance to talk to the owner. the family home of the owner comes from Germany/Poland/Slovakia, so the name is easily explained, but there is more. all they do is from ground up. they buy flour from italy, all organic, they buy raw green coffee from brazil, sumatra, Ethiopia. they bake the sarg here. they make the pizza bread with the Italian flour and there is a large selection of breakfast items such as omelettes. also many sweet delicacies. I have a peppermint cold with honey and and omg the espresso (finally! is a real espresso. I feel like I found my new favorite place to hang when I'm in wilmington. I bet the local love it! oh, and there is also a terrace, and the house is 200 years old! the bricks are real bricks.