Bruster's Real Ice Cream - Wilmington

Placed an order for an Oreo Cheesecake waffle Cone through the drive thru. No problems....paid for it...was shortly after handed a waffle cone with an ice that didn't appear to have any oreo in it. Asked the worker if this was oreo Cheesecake flavor and was nicely told that they didn't have that flavor, so WITHOUT asking she substituted cookie dough ?. The flavor I asked for was on the menu and I understand that flavors sell out. But why didnt she just say it was sold out so I could choose another ice cream of my choice instead of just handing me a totally different flavor and thinking I wouldn't mind. She only admitted it was cookie dough because I asked her. Cookie dough and oreo Cheesecake are not the same. She was nice and apologized and offered me a different flavor of my choice... finally. I choose plain oreo and she let me keep the cookie dough for free. Nice workers but I just found it odd that they wouldn't admit to being sold out of a flavor and silently give you what ever without a heads up. The ice cream saw just so so. The waffle cone itself was good. I won't be returning here ever again.

Sat in line for no less than 30 minutes, with only 2 cars in front of me. There seems to be absolutely no order , no manager anywhere and a ton of confusion with kids just casually walking around care free and in no rush to fill orders. And then was asked if I wanted to leave a tip…. If you have the time or patience to wait , go for it

The ice cream is amazing, but the staff are slow, and not the most friendly. it should not take 35 minutes for a half blended milkshake when it's not even a rush. i am disappointed, and would not have wasted the gas on it if i would've known how long it would be.

Terrible customer service! All teenage staff with no management at the location to help troubleshoot or provide good customer service. Told a man and son they couldn’t take orders at the walk up window and they didn’t have a car so turned away business vs just ringing them up at the other register and handing the ice cream out the window. They said sorry it’s just “easier for us”.

Lines takes a bit to move, but it's well worth the wait. My kids love the dino ice cream that comes with a big cookie and the banana split never disappoints.