Sam's Club Cafe - Williamstown

Produce is beyond disappointing. I have a family of 5 so I go here and often but I refuse to get my produce or meat here any more. Last time I got stew meat and the meat showing through the plastic looked good, but when I came home and separated it everything underneath was browning and slimy. It said it was packed that day. The time before that, I got ribs which I thought were too cheap... the quality of them were absolutely terrible they were so hard to eat. The produce undoubtedly sits for weeks. Atleast half of what is out is already dying, whatever you bring home is dead within 2 days. No exaggeration. The deptford sams club is constantly restocking their meat and produce. Sometimes I go there they don't have any carts because no one's gone to collect them. The cashiers are mostly miserable. I've wasted so much money here since I've moved farther from the deptford sams club. It's pretty bad when you're willing to drive twice as far to a different location just to get what you pay for. It's really really lacking at this Williamstown location.

We knew there were inspections that had to take place when we gutted out kitchen in March but our stove went on sale in Feb on Sams on line. We went ahead and ordered the stove because it was a great deal and just left it in the box. Last week the stove was removed from the box to get installed and the back of the stove is all bent up. We opened the oven and the metal is all bent up. You could clearly see in transit to our house it was dropped. We called Sam’s they told us they would either exchange it or give us our money back. Now after going back and forth with them they will not give us our money back or exchange it. I am so upset we have a stove we can not use at all. We will be contacting the news regarding this matter. I have all the emails back and forth. Melissa refuses to give us a supervisor’s name and number. Needless to say we will never go to Sam’s again. Be very careful if you order anything from them

The front end supervisor Stacey Wilcox awesome at her job always goes above and beyond at her job great to see someone who has pride for her work ethic awesome everytime I'm there she working her tail off she deserves the five stars

If I could give them negative stars I would. The level of incompetence and stupidity in their customer service is beyond belief. We bought a recliner that broke and when they offered me a refund the nightmare started when I changed banks and they wouldn't refund to my new payment source. They demanded a letter from the bank as to why the account was closed. First off it is none of their business as to why we changed banks. And what difference should that make. JUST GIVE ME THE MONEY I WAS TOLD I WAS GETTING!! I am never and I mean NEVER going to Sam's again. Besides COSTCO is SO much better in every way. Bye Bye Sam's....

One star for poor customer service. The first time I entered this store location through the exit door which isn 't labeled as an exit from the outside. After a few steps in, I heard the store associate tell me that I entered in the wrong way. My response... Welp, I 'm in here now, shrugging with a smile. Then another associate proceeds to tell me that I need to go back out and let them check my member ID. I reluctantly comply, only to discover that the person at the entrance didn 't bother to ask for my member ID. Stupid rule!!Furthermore, if I was a nonmember interested in joining the club I wouldn 't have a member ID to show and I presume that they wouldn 't turn away a potential customer in that scenario.