The Smokey Griddle Pancake House

First and only visit. Bottom line upfront. Disorganized, busy kitchen, untrained staff (easily flustered, unattentive, no teamwork, etc. . Bring water and snacks, and a map to somewhere else.Staff let us stand around for about three minutes when we arrived; no greeting, not even acknowledged, and didn't let us know we should get our name on the wait list at the end of the counter (three regular tables were open, plus a large table . We almost sat ourselves. Figured it out when a guest behind us cut through all of us waiting and called up a server to get his name on the list. So, name on the list, we waited around 15 minutes for a table. The person cleaning the tables was the most courteous and communicative of all the staff. Seated, we waited for our server, about five minutes. First time to the table, we told her this was our first visit and she took our beverage order. She returned about 10 minutes later with beverages and asked if we were ready to order ... but we were still waiting for menus ... five minutes later, she returned with menus and then went on her way. She returned 10 minutes later and we placed our order. Still 16 minutes too early for lunch menu, but you'll see where this should not have been an issue for order to include lunch. My coffee mug was below half empty at this point, but I figured she or another server would come around with a pot to refill. Nope. Coffee mug was empty long enough for the mug to completely dry, so I went to the counter to get a refill. A large orange juice and another coffee were finished within our party of four. Still no ice stopped by our table. Between 50 60 minutes later. As I was about to get up for more coffee, our waitress set a tray stand near our table and returned 3-4 minutes later with most of our food. She asked if everything was good and then mumbled about my pancakes as she walked away, and returned about 3 more minutes later. Coffee refill offered, and she returned a shirt while later with coffee, only to neglect us for the rest of our visit. Somewhere in there, I tried the sausage patty to find it overcooked, dry, and somehow only lukewarm at best. Food was overall less than what we expected for the price in quality and about average in quantity. Three of us went to returned from the restroom (water covered more than half of the floor in the hallway to the restrooms, but coned so okay, I guess . Waited 5-7 minutes more while a line of patrons sat and stood around waiting--for their turn to wait some more. I stood and then made my way to the counter with the register. Without waiting in line, I stood at the register area for nearly seven minutes before anyone even made eye contact. Yes, at this point I was curious how bad it could get, so I only cleared my throat twice while standing there. A different waitress sat about 2 feet from the register but must have been on break because she was head down with her phone the entire time I was at the counter, right in front of her. A different staff member finally looked over at me and approached halfway to ask if I needed something ... I replied that I was waiting to pay ... realizing I had no check he said our waitress was busy but would be back soon. About 4-5 minutes later, our waitress pulled a check from her notebook and handed it to me at the counter without a word. The other staff member returned and rung me up. Finally out of there. If you read this whole review, maybe this place is for you. Whichever meal you show up ready to order, order from the next meal menu.

The food was delicious, especially the French toast. I don't really like sausage, so I asked to substitute and the manager was so nice and accommodated. Just a pleasant dining experience. I also asked the table next to us for their preference: home fries or grits...and those home fries were awesome!Parking: We had no issues finding parking.

Worse breakfast I’ve ever had in Williamsburg. My omelette was burnt. The biscuits are NOT homemade and are horrible . The service was horrible. Didn’t get all our food at the same time. The griddle is too hot and the fried eggs have very hard edges. This is the first time I’ve ever had a horrible breakfast experience in Williamsburg.

Great place to try an American breakfast. Try the breakfast sampler with grits. Mix some butter and salt into the grits for extra flavour. Enjoy!Food: 4/5

Resturant is family owned and run, super clean and the food is great! Menu has something for everyone and seating for large groups or couples.