Red Robin Gourmet Burgers And Brews

Now Red Robin offers bottomless drinks as well as fries, that's good. But my burger came out with cheese, after I specifically asked for NO CHEESE!!!!!! I sincerely wish people in ALL restaurants would stop deciding everyone eats the same thing!!!!! I hate cheese mayo. The food here is excellent when made to my taste.

Staff was pleasant, and apologetic. Quick to fix mistakes that happened during visit. Appetizer came out after meals. Burger had onion on it although I requested no onion, but as I said the manager and the server were amazing at making sure it was corrected quickly. Great price on our drafts...always filling great tasting food! Rating a 3 just because of the mistakes.

One of the best places in Wilkesbarre to get a burger. Love the bottomless fries. Their sweet potato fries are my favorite. Love Red Robin but I almost always have an issue with the server. Now just yesterday my server was great but they were so packed and everyone was running around. I saw no manager on the floor helping out. Also there was a waitress on the computer trying to figure it out and having trouble. She asked for help from the bartender who looked over and started yelling at her and throwing her arms up. I thought that was rude. She could have helped her and not been so ... Nvm. Lol I went to get a drink and the bar tender says to wait that she has a to-go order to package. I was waiting 15 minutes for a table and all i wanted was a drink to make it bearable. Ugghh. Have your bartender focus on drinks only. When you have a bunch of waiters and waitresses that are all assigned different tasks it makes everything more confusing than it needs to be.

The first time we left. Loved the place and the food was brilliant

Food and service was great!! Our waitress was great, friendly and polite. The manager was great too! The manager came out to see how everything was and she helped the waiters. I'll be back when I'm in the area.