The Owls - Wigan

We frequently visit this restaurant as a group of 25 and always have a great time. Everyone loves the food, the staff is fantastic, and it's the perfect place for us all to gather. A heartfelt thank you to everyone for the excellent service and hospitality.

We visited on a Sunday for lunch, as we usually love this restaurant. However, our experience today was very different. As a couple, we felt like we were treated differently, perhaps because we were the youngest table there. Despite arriving before other parties, we had to wait longer to order and receive our food. Although we enjoyed our shared garlic bread starter, we had to wait 25 minutes for our plates to be cleared. As a former hospitality worker, I know that no table should have to wait that long with finished plates, especially on a day that wasn't very busy. We felt ignored by the staff as they focused on the other tables around us. The food was average and the service was slow, but they were quick to bring us the bill. We have been loyal customers of this restaurant for years, but today's experience was enough to make us reconsider our future visits.

Went for a family meal and we all enjoyed. We were a party of ten and the service and food was excellent. For starters I had tempura prawns with a very crisp light batter, really tasty. For main I had the spiced salmon fillet which was a good size and nicely cooked,served with new potatoes and veg. It was my first visit in years but would willingly go again and only five minutes walk from home.

We went for a quiet family meal to celebrate a birthday. The evening was ruined by a large party with young children treating the place like their private function room. Young boys running up and down without any regard for plates of hot food being carried about or consideration for other diners. The parents did nothing, neither did the staff as the young waiters did not have the confidence or wherewithal to intervene and suggest the children behaved appropriately. In addition, we waited ages for service as the priority was clearly on the large party. We gave our feedback to the waiting staff but don't expect anything will have been said to the disruptive party as the waiters did not seem to care about the experience of other diners. We won't be back.

What a wonderful hidden gem. My family and I visited Haigh Hall today as we have done on many occasions. and wanted to eat somewhere close by. My daughter found the Owl, so glad she did. excellent food, service top notch, everyone was so friendly, and such a beautiful venue. The prices are far cheaper than I would pay in pub restaurant around Preston and the Fylde Coast. 10 out of 10 for all of us. Thank you for a wonderful dinner.