Moon Under Water - Wigan

It took half an hour to receive the cups for coffee that we ordered and only got them by going to the bar to ask for them. Dreadful customer service Totally unacceptable

As a camera member and a regular to several wetherspoons pubs across the country I have always had good quality Beer Not tonight I would recommend wetherspoons But not Wetherspoons Wigan . Staff are good and friendly but Beer very poor.

There must be a butter shortage, The staff looked surprised when we asked for more, We didn't get any, I asked if there was a butter shortage. Standards have dropped badly here. Lurpak replaced by anchor now reduction in how much you get. My daughters, Halloumi cheese looked like it had been down the mines, I have noticed this with eggs recently too as if the grill is not cleaned, We have been in when rowdy customers have been making a dreadful racket, the language appalling, Singing at the top of their lungs, they are never challenged and diners with children are given an education in foul language, Again they don't care, I have complained but to no avail and it gets worse, Definitely getting worse.

I had dinner here at around 6pm. It was very busy. I ordered a classic burger, which quite honestly I could have had quicker and nicer from McDonalds. The chips were disappointing and the salad was less than I would have got from McDonalds. I also had to wait for about half an hour for my meal, which was disappointing when ir arrived. The burger was very small, could have done better at home, just a few chips (half a dozen's enough for anyone as my grandmother used to say) and a negibilble amount of salad, Macciees would have given us more. The on;y nice thing was the wine. I was disappointed because this place is usually a good place to eat and drink.

This must be one of the worst managed pub in the Wetherspoons chain. Service is terrible. Bar staff seem clueless. Some work really hard, to no effect. Some don't care. The customer is definitely not a priority in this pub. (By contrast the Wetherspoons in Chorley is so much better on every measure. I ordered on the app, one pint of Old Peculiar. It took 23 minutes to have it poured but still hadn't got to my table. So desperate I collected it from the bar. In fairness to the staff member pouring the i orders, she was busy all of the time but had a handful pieces of paper which I imagine were orders. Management should have seen this and allocated more staff, such as the one behind the bar looking at her phone. We went to other pubs in Wigan and the service was soooo much better.