Laureate At Macdonald Kilhey Court

Absolutely vile. I took mother for her birthday, a treat supposed to be as we don’t spend this much normally. Hairs on the table cloth, that was my first thought of no way. Flys near table. constantly wafting away. Got nice bottle of wine for us, fly got in. Never, ever again,

Food choice and quality was very good , but service was a let down and the dining room feels very uncared for

We had a lovely cream tea here and there were scones with jam cream . sandwiches and a multitude of different cakes . We could not eat all the cakes and had to take some home . We also had a lovely pot of tea for two and some wine !!

I was recently gifted a voucher for afternoon tea at Kilhey Court by some friends who remembered that my husband and I got married in the hotel previously. Decided to make use of the voucher on our wedding anniversary as a special treat and had been very much looking forward to being back at the place where we celebrated our special day. From the beginning the whole experience was rather underwhelming having to wait to be seated despite the restaurant being virtually empty when we arrived, then having a further delay as the staff member had to start rearranging tables before we could sit down. Mild inconvenience perhaps but not a great start. Once seated at the table I noticed that my husband and I had mismatched cups, again minor detail but as a 4* hotel you kind of expect those kind of details to be taken into account. Waited for a short while before another member of staff arrived to take my voucher and ask whether we would like tea or coffee both my husband and myself opted for coffee and fairly promptly the lady returned with a smallish cafetiere for the both of us to share. Another 5 10 minutes passed and then food was delivered. Again, perhaps a bit nitpicky but presentation wasn't fab the middle tier with the mini cakes looked thrown together rather than any real care having been taken with it. Food itself was tasty enough however nobody came over at any point either to check that everything was ok or check of we would have liked a refill of coffee. When I looked around there didn't even appear to be any staff milling around that I could ask for another drink which I just found a bit poor. Ultimately we just finished our food and left as it didn't feel like anyone was remotely interested in enhancing or improving the dining experience. Overall a very lackluster experience and also rather disappointing after having previously had such lovely memories of the place made even worse when I realised how much my friends has paid for the whole thing too. Sorry Kilhey Court but I wouldn't be recommending this experience to anyone else.

Visited with a group of WI members for lunch after a walk. Food was excellent as was the service. Staff very friendly and accomodating. Highly recommend, good variety on the menu.