Kfc - Wigan

I was shocked by my last visit to this restaurant. It was incredibly filthy, with overflowing bins and trash scattered across the floor. The staff consisted only of young boys, one of whom didn't even know how to properly clean a table. The wait time was absurdly long and the atmosphere was unsettling with flies buzzing around and more trash littering the space.

Visited mid evening on a week night. It was empty and I was sat down with chicken within seconds. It was tasty but I don’t want to think how long it had been sat there for : if you go to KFC you know what your doing to get! If you want greasy chicken go. If you don’t, you may need to try somewhere else :

Disappointing that a few years ago this particular branch was spot on with everything. My recent call (snack before work). I need not bother because me and a few other customers locked out and the staff wouldn't even acknowledge we was there. It's become part of the make up with the ignorance. Happen before and wasted over thirty minutes and had to give up entirely because the staff completely ignoring a full shop of customers. It's become a place I don't use anymore with there is many food outlets locally. It's annoying at best of time. But it's just a complete waste of time. Especially being KFC (gaint in food industry).

I received the incorrect order from KFC, and when I contacted the restaurant they refused to take responsibility, despite me ordering through the KFC app. I had to contact Uber's call center in India to request a refund, which took over an hour on the phone. KFC refused to resend the order, leaving me with no food. They also mentioned it would take 10 days to receive the refund. I would recommend avoiding this place.

I entered the restaurant when it was empty and although the place looked fine, the young man who served me seemed unenthusiastic and uninterested. He was not polite and did not inquire if I wanted anything else when I placed my order. It felt like he was rushing me to order so he could leave the register quickly. My order arrived and the Kansas BBQ bites were good, but when I took a bite of my wrap, I immediately noticed it was incorrect. Upon opening it, I found that there was no salad or sauce, just two chicken fillets. I returned to inform them of the mistake, and they provided me with a new wrap without any apologies or communication. The staff appeared to be in need of training, and it was unclear if there was a manager on site.