Dunkin' - Whitinsville

They close the coolatta machine over 1 hour early EVERYNIGHT, I order over 1 hour ahead of closing and they tell me after I place mobile order, sorry machine is being cleaned EVERYTIME I ORDER!! NOT the way to run a business. OTHERs don't do this. I will drive out of my way from now on.

What ever happened to Dunkin Donut’s coffee?I grew up outside of Boston and it was good coffee pretty much a nice coffee back years ago where they maybe did things better then today.Now when I get a cup of coffee it’s either a hit or a miss but I’ve been disappointed and can’t taste it.It isn’t inexpensive either so when you are spending over $5 and the other person tasted his and he said it tasted funny and he thought mine was watery I must be right sometimes.I think maybe the management needs to show how to do the coffee right to the employees so it will taste like a decent cup not watery like milk and water ?.Someone I know used to be in management at another location and said that they need to stir where the coffee is kept like in a huge container, or at least work harder to make sure it’s going to taste good for the price that’s being charged.People should care about what they’re serving and how it tastes.We are paying for it.

Mostly good service, majority of workers there are good, but there was this older lady, red hair, shorter, who was snippy with me and a little rude for no reason. She was rather rude when speaking to me when she really didn’t need to be. I was not about to start a conflict over coffee, but I wish I caught her name because you should treat people with respect. Needless to say I was a little upset after the way she spoke to me. She yelled at me when I ordered one of the new menu items, saying it was not on the menu. Luckily, one of the other workers who was there made me the correct order. But in the future, please encourage this particular worker, if possible to speak to customers with kindness and patience.

Service is sometimes greatly lacking. Very slow with taking orders and plenty of goofing around at times. The food and drinks are good.

You gotta love Dunkins.i love the glazed sticks and blueberry cake donuts.