The Great Cookie White Marsh Mall

Idc what these other reviews say but these cookies are the BEST. literally crack in a bucket

I visited white marsh mall great cookie tonight. I asked the members how much a 1lb of cookies was they told me $21-25. I said okay ill get a bucket. When it got to a lb i asked again how much a LB was. They said $21-25. I saod how is a LB the through amount. Im asking for the price of 1lb. They said again $21-25. While giving me an attitude. A gentleman from the back came out and said ma'am what are you asking. I said the price of a lb. He said $18.95. I said thank you thats what i wanted to know!. The two men upfront were rude. I will NEVER be back if they are who is working. And will be contacting everyone about this. Me and my family give buckets for xmas gifts. Please train these members better.

Came with my coworker to get 2 m&m cookies and asked for icing in the middle. The employee pulls a rack out of the bottom of the cookie case (I didn’t even see it) and there is the cookies I already wanted made with icing so I said sure. Once I took the cookie out of the bag, it was very noticeable that the cookie is old stale. The icing is discolored and the cookie is very hard. Not to mention I was charged $7.36 for this when I bought 10 cookies and one of these (that were made fresh) yesterday 8 22 with the same coworker and was charged $6.10 for them all. So something is fishy. I went back and asked for a refund and was told I cannot get one. Will be going back to speak to a manager when one is in.

I 'm sure they used to call this place 'The Cookie ' until something significant happened. I only know the new logo, so score one for progressiveness.

Samantha and Kailey were extremely helpful. Because of my food allergies, I asked that my cookies be put in plastic then weighed. Samantha and Kailey quickly obliged. Thank you Samantha and Kailey!