Popeyes Louisiana Kitchen - WETUMPKA

Inefficient. Incorrect order after going inside, waiting patiently. Paid promptly and extra for my cup of ice. After waiting 3 minutes for popcorn shrimp, which was 20 to 30 mins. Had employee take food out of bag to verify for correctness. It was STILL wrong when I got home. Should have been mild chicken tenders [12 pieces]..WAS fried bone in random chicken. Local number rings with no answer despite several minutes. Love popeyes and was excited to have one locally. Rarely go because it does not please taste preferences of LARGE family. Decided to go tonight for a family dinner of 7 people. Spent hard earned money. Will NOT go back unless major changes are made. The main employee taking orders inside was rude, tapping nails constantly on counter, rushing order, stated the family meal multiple times with TENDERS. Her wording for orders did NOT match the menu that the customer looks at on the actual screen right above the employee. Will need stronger management for this location to even survive in Wetumpka.

People working in there were just standing around while we waited 20 minutes in the drive thru for some nuggets that were sitting in the trays for lord knows how long before my husband went in there to get our food. They were rude and didn't even give us a receipt. The large mac n cheese is not a large. 7 dollars for Mac n cheese to feed maybe 2 people. I love Popeyes but not worth 30 dollars and 20 mins waiting while we had groceries in the truck.

Food ok. Cashier at drive thru in huge rush when no customer behind me. Got drinks wrong ordered no ice both had ice. Gave us no utensils I had to ask. Had to ask for straws. Then handed our food Forgot dessert (Skip the banana cake DRY CAKE little whipped cream takes like banana. Not good) Because of service like that I have to check my bag before I leave every drive-thru these days

Last week stopped and ordered chicken and when I got home my order was wrong. I ordered a 3 piece white dinner with mashed potatoes, got home and had a wing, a thigh and red beans which were cold. Called the store and the person answering the phone was BEYOND rude and hateful!!! I told her they had gotten my order wrong and what I ordered versus what I received. She told me to bring it back. I told her I live in Eclectic and I would come back tomorrow. She said if I wasn 't coming back they couldn 't help me and hung up. EXTREMELY RUDE AND HATEFUL!!! Today I decided to give them another chance so stopped and ordered a blackened chicken sandwich combo. I pulled around and sat behind 2 cars waiting to get to the window for 15 minutes (neither was asked to move out of line, they just sat there). I finally made it to the window and after charging my card was told to pull over to the side. I asked how long I would have to wait a d was told 10 minutes or so . I told them to refund my money which they finally did after trying to make me get something else to keep from refunding my money. Sorry but twice in 2 weeks, I won 't be back!

1st time I went,totally screwed up my order. Nothing was right. Went yesterday and ordered chicken livers and got home and they were burnt. Place was caotic and sooo unorganized. Has to start with management,,, beware