Dunkin' - Wethersfield

This seems to be the only Dunkin I've been to that won't allow me to order an iced coffee and have no ice or the ice on the side. There always seems to be an issue when placing an order here. The staff is either rude and trying to hurry up or talk to you in a condescending voice when you have questions about the menu. I have free coffee to this location for the rest of the year but now I don't even want to come here to redeem it. Would recommend going down the road to the other locally owned Dunkin as you wil get much better service from the employees.

If I could give it less than one star I would. Didn't even get a chance to order anything. We pulled up and the lady seemed like she was in a rush to get us out of the line. She gave us the feeling as though we weren't going to find a particular item no matter the substitution we asked. We decided not to buy.

Great I love dunkin only issue sometimes is they don’t put enough Carmel in my ice coffee but that’s just me being a pain

They made me wait 8 minutes to order and nobody was there I was the only one in line. They’re slacking off and not attentive.

My wife went to pick up some food/drinks. As per our usual order at every dunkin we go to nearly every day we get less ice. This is not what the machine puts out when you select less ice.I personally go to Dunkin, embarrassingly, every workday and get the exact same drink at every dunkin from here to East Hartford. Yea, they take a little bit out of my drink, but not this much.Yea, the staff was nice, but you also need to have a sense of understanding. Whoever the owners are of this location should be ashamed, having to have their employees deal with stuff like this.But also, as I'm writing this, my wife's avacado toast only has toast and avacado spread. None of the seasonings it's supposed to have. So now a minus one on staff/food.Hartford location is significantly better than any of the ones here in Wethersfield. They have a smaller staff, no drive thru and buiser. Goes to show which owners actually try to have a good experience. There is no reason for them to be ripping customers for less than a cent of coffee because they want less ice when the majority of dunkins put too much ice. And I do not want to hear it about machines. I see them making it, pouring it, etc. Not machines doing it. I've worked fast food. I know the costs and ins and outs. They're not losing money by filling up less ice drinks. They're literally saving about $5 a day if that by doing this.