Dunkin' - Westminster

I had the worst service experience ever. I placed a mobile order and went to pick it up myself. I realized I forgot to change my order to include ice, so I apologized to the employee for the oversight. I offered to pay the difference and asked her to take her time with it. The woman, who I think was an Asian cashier, responded in a dismissive manner, saying she only makes this casual setup for cheaper customers. I'm not sure if she just didn’t understand, but her loud voice was piercing and could be heard throughout the lobby. She didn’t even check my modifications and handed me a warm pumpkin spice latte without ice, served in a cold cup. Maybe she should reconsider her approach if that's how she feels about the place she works for.

I ordered through DoorDash, and my sandwich was missing the ice, the croissant was burnt, and I don't even want to get started on the Tater Tots.

I’m consistently disappointed with this place. The management is lacking, and the staff can be quite rude. Once I’ve used up my points, I won’t be returning. There are plenty of other donut shops to choose from.

At 18:30 by the way. the restaurant was not busy, but the communication with the casser was a big fight. the customer service was bad, slightly rude. I ordered an icy caramel macchiato. to my unpleasant surprise I was finished in 15 sips, it was almost 3/4 ice filled. fortunately the interaction and order was a success otherwise! my party ordered a total of 7 drinks and the entire waiting period after order was less than 5 minutes. I give 2 stars because the other 6 drinks were sufficient.

I met a staff(Asian girl who is ordered my food. I waited for her for almost half an hour to made an order, while the order was only 3 items: . I asked her about my order because it took too lond but she ignored me and continued with another customer, while I am the one who came before the orther customer. That Asian girl not professional. Her attitude was very bad and made me feel like I'm being despised. .I didn't know what was happened with you but I hope you don't be so rude to others. Also, I hope the owner should deliberate her attitude because this is not a first time the restaurant treats me like that.